This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Clean Up Threat never stops.

Sophos AV for Mac 8.0.8C running on an iMac with OS X 10.7.5. Admin user.

There are 6 threats in the Quarantine Manager, all saying Action available: Clean up. When I authenticate and click Clean Up Threat, the progress bar never stops. I've run it for 24 hours, and ended up Force Quitting.

The threats and files are:

Troj/JsRedir-IZ, email attachments

Troj/JSRedir-IX, email attatchments and a prefs file

Mal/Phish-A, email attachments, Skype database, systems file in AppKit framework, Sophos AV agent

Troj/Exploit-J, email attachments

Mal/EncPk-AGD, Helvetica font (!), prefs file

Mal/JSRedir-M, email attachments, PubSub database

I'm presuming the Sophos AV agent is corrupt, but not sure how to proceed now. Time for uninstall/reinstall?

This thread was automatically locked due to age.

Parents

0 LeWelch over 12 years ago

I am having the same problem as you. I did a setup assistant based reinstall on my mac. Sophos popped up with tons of threats. I should note - I don't think these were identified in Spetember - the date of the threat. I have done a clean up and it has been running forever with no change or progress:
Troj/Redir-T
Mal/Iframe-W
Troj/JSredir-IE
Troj/JSRedir-HH
Troj/PhoexRef-A
Troj/JSAgent-AP
Troj/Iframe-HK
Troj/Dloadr-DLM
Mal/ChepVil-A
Mal/FakeAV-LI
Troj/Phish-Z
Mal/Phish-A
Mal/FakeAV-BW
I am able to clean up any threats that have shown up today - after my reinstall - but it hangs on any threats from pre-reinstall. I have tried to reboot with no luck.
:1010982
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 LeWelch over 12 years ago

I am having the same problem as you. I did a setup assistant based reinstall on my mac. Sophos popped up with tons of threats. I should note - I don't think these were identified in Spetember - the date of the threat. I have done a clean up and it has been running forever with no change or progress:
Troj/Redir-T
Mal/Iframe-W
Troj/JSredir-IE
Troj/JSRedir-HH
Troj/PhoexRef-A
Troj/JSAgent-AP
Troj/Iframe-HK
Troj/Dloadr-DLM
Mal/ChepVil-A
Mal/FakeAV-LI
Troj/Phish-Z
Mal/Phish-A
Mal/FakeAV-BW
I am able to clean up any threats that have shown up today - after my reinstall - but it hangs on any threats from pre-reinstall. I have tried to reboot with no luck.
:1010982
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data