Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 6 subscribers
  • Views 6423 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Clean Up Threat never stops.

AllyPally

Sophos AV for Mac 8.0.8C running on an iMac with OS X 10.7.5. Admin user.

There are 6 threats in the Quarantine Manager, all saying Action available: Clean up. When I authenticate and click Clean Up Threat, the progress bar never stops. I've run it for 24 hours, and ended up Force Quitting.

The threats and files are:

Troj/JsRedir-IZ, email attachments

Troj/JSRedir-IX, email attatchments and a prefs file

Mal/Phish-A, email attachments, Skype database, systems file in AppKit framework, Sophos AV agent

Troj/Exploit-J, email attachments

Mal/EncPk-AGD, Helvetica font (!), prefs file

Mal/JSRedir-M, email attachments, PubSub database

I'm presuming the Sophos AV agent is corrupt, but not sure how to proceed now. Time for uninstall/reinstall?

:1010878


This thread was automatically locked due to age.
Parents
  • 0

    I seem to be among the elite few who get this all the time.

    It happens every few days. The threat files are shown as system files, or Sophos preference files, or fonts. If I notice, I restart the computer, then scan, and that puts everything right.

    If I don't notice, the cleanup hangs, and I have to force quit. Then take the steps above.

    I normally leave the computer on all the time. Now I'm using Sophos I have to restart every couple of days.

    I'm happy to help with any investigation you want to do to reproduce the issue so it can be fixed.

    Alison

    :1010928
Reply
  • 0

    I seem to be among the elite few who get this all the time.

    It happens every few days. The threat files are shown as system files, or Sophos preference files, or fonts. If I notice, I restart the computer, then scan, and that puts everything right.

    If I don't notice, the cleanup hangs, and I have to force quit. Then take the steps above.

    I normally leave the computer on all the time. Now I'm using Sophos I have to restart every couple of days.

    I'm happy to help with any investigation you want to do to reproduce the issue so it can be fixed.

    Alison

    :1010928
Children
No Data