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Clean Up Threat never stops.

AllyPally

Sophos AV for Mac 8.0.8C running on an iMac with OS X 10.7.5. Admin user.

There are 6 threats in the Quarantine Manager, all saying Action available: Clean up. When I authenticate and click Clean Up Threat, the progress bar never stops. I've run it for 24 hours, and ended up Force Quitting.

The threats and files are:

Troj/JsRedir-IZ, email attachments

Troj/JSRedir-IX, email attatchments and a prefs file

Mal/Phish-A, email attachments, Skype database, systems file in AppKit framework, Sophos AV agent

Troj/Exploit-J, email attachments

Mal/EncPk-AGD, Helvetica font (!), prefs file

Mal/JSRedir-M, email attachments, PubSub database

I'm presuming the Sophos AV agent is corrupt, but not sure how to proceed now. Time for uninstall/reinstall?

:1010878


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  • 0

    Restarting your computer will fix the problem -- definitely some in-memory corruption going on there.  Likely started when the original file being cleaned up was removed by the cache manager prior to Sophos actually removing it -- at which point the file index somehow got messed up.  Welcome to the elite few who have had this issue!

    (yes, there are other issues that show up in cleanup, but this one is special, and extremely hard to reproduce).

    :1010888
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  • 0

    Restarting your computer will fix the problem -- definitely some in-memory corruption going on there.  Likely started when the original file being cleaned up was removed by the cache manager prior to Sophos actually removing it -- at which point the file index somehow got messed up.  Welcome to the elite few who have had this issue!

    (yes, there are other issues that show up in cleanup, but this one is special, and extremely hard to reproduce).

    :1010888
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