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Quarantine manager appears to hang clearing threats

jallday

I have 8.0.16c on my macbook pro.

It claims to have found OSX/NetWrdRc-A and put it into quarantine manager.

However, no filename or path is specified.

When I "clear up" the software appears to hang - it never stops clearing.

If I clear the threat from the list, then it comes back again after a few moments.

Any thoughts/advice?

Jonathan

:1013170


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    It could be hanging because the malware is running.

    Are you happy using Terminal?  Fancy creating a (temp) new user that has 'Allow user to administer this computer' checked and log in as that?

    If so you can read what files OSX~NetWrdRC-A uses on the detailed-analysis page and - using the new login that's free from running malware - delete the files mentioned manually.

    You could use Activity Monitor to kill processes the malware is currently running and work from your current user account (but only if you're confident).

    :1013224
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  • 0

    It could be hanging because the malware is running.

    Are you happy using Terminal?  Fancy creating a (temp) new user that has 'Allow user to administer this computer' checked and log in as that?

    If so you can read what files OSX~NetWrdRC-A uses on the detailed-analysis page and - using the new login that's free from running malware - delete the files mentioned manually.

    You could use Activity Monitor to kill processes the malware is currently running and work from your current user account (but only if you're confident).

    :1013224
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