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Sophos kext causing a kernel panic

Hi, I've been having problems lately and wasn't able to diagnose why on earth my computer was running so darn slow until my mac told me that a kernel panic caused the system to need a restart. I would love to show you more information, but my computer (where I have the report information) is working through another kernel panic and is most definitely frozen. Is this a known issue? Is there a fix? Should I just remove the software from my machine?

Thank you for any help.
:1008830


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  • computer unlocked after i posted, here's the error report

    Interval Since Last Panic Report: 184008 sec
    Panics Since Last Report: 2
    Anonymous UUID: 768F7475-4AD2-4E1B-A59C-360596D04708

    Fri Aug 3 19:46:18 2012
    panic(cpu 4 caller 0xffffff80002c473a): Kernel trap at 0xffffff800031b53f, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x00000000000000d0, CR3: 0x000000001f273014, CR4: 0x00000000000606e0
    RAX: 0x000000000000000d, RBX: 0x0000000000008000, RCX: 0xffffff800aa781e0, RDX: 0x0000000000008000
    RSP: 0xffffff807fc63af0, RBP: 0xffffff807fc63b30, RSI: 0xffffff800aa3b880, RDI: 0x0000000000000000
    R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff800aa3b8b8, R11: 0xffffff80002da800
    R12: 0xffffff807ac38e00, R13: 0xffffff800d4d4000, R14: 0xffffff800aa3b880, R15: 0x0000000000000000
    RFL: 0x0000000000010282, RIP: 0xffffff800031b53f, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0x00000000000000d0, Error code: 0x0000000000000000, Faulting CPU: 0x4

    Backtrace (CPU 4), Frame : Return Address
    0xffffff807fc637a0 : 0xffffff8000220792
    0xffffff807fc63820 : 0xffffff80002c473a
    0xffffff807fc639d0 : 0xffffff80002da0cd
    0xffffff807fc639f0 : 0xffffff800031b53f
    0xffffff807fc63b30 : 0xffffff7f80abf5e4
    0xffffff807fc63cb0 : 0xffffff800053d509
    0xffffff807fc63cf0 : 0xffffff8000582f84
    0xffffff807fc63de0 : 0xffffff80005893e6
    0xffffff807fc63ed0 : 0xffffff80005897c9
    0xffffff807fc63f60 : 0xffffff80005ccfe8
    0xffffff807fc63fb0 : 0xffffff80002da5e9
    Kernel Extensions in backtrace:
    com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80abd000->0xffffff7f80ac1fff

    BSD process name corresponding to current thread: InterCheck

    Mac OS version:
    11E53

    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

    System uptime in nanoseconds: 1165485643256
    last loaded kext at 70074502549: com.sophos.kext.sav 8.0.4 (addr 0xffffff7f80abd000, size 24576)
    last unloaded kext at 156082254993: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80aad000, size 65536)
    loaded kexts:
    com.sophos.kext.sav 8.0.4
    com.vmware.kext.vmnet 3.1.3
    com.vmware.kext.vmioplug 3.1.3
    com.vmware.kext.vmci 3.1.3
    com.vmware.kext.vmx86 3.1.3
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.ntfs 3.10.1
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleMCCSControl 1.0.26
    com.apple.driver.AppleHDA 2.2.0f3
    com.apple.driver.AppleMikeyDriver 2.2.0f3
    com.apple.driver.AppleIntelHD3000Graphics 7.1.8
    com.apple.kext.ATIFramebuffer 7.1.8
    com.apple.driver.AGPM 100.12.42
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.driver.AppleSMCPDRC 5.0.0d0
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
    com.apple.driver.AppleLPC 1.5.8
    com.apple.driver.AppleMuxControl 3.0.16
    com.apple.ATIRadeonX3000 7.1.8
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleUSBTCButtons 225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
    com.apple.driver.AppleUSBTCKeyboard 225.2
    com.apple.driver.AppleIRController 312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
    com.apple.iokit.IOAHCIBlockStorage 2.0.3
    com.apple.driver.AppleUSBHub 4.5.0
    com.apple.driver.AppleFWOHCI 4.8.9
    com.apple.driver.AirPort.Brcm4331 530.4.20
    com.apple.driver.AppleEFINVRAM 1.5.0
    com.apple.driver.AppleSDXC 1.2.0
    com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
    com.apple.driver.AppleAHCIPort 2.3.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleUSBEHCI 4.5.8
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.6
    com.apple.driver.AppleSMBIOS 1.8
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.3
    com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
    com.apple.driver.DspFuncLib 2.2.0f3
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOFireWireIP 2.2.4
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.driver.AppleHDAController 2.2.0f3
    com.apple.iokit.IOHDAFamily 2.2.0f3
    com.apple.iokit.IOAudioFamily 1.8.6fc17
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleSMC 3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
    com.apple.driver.ApplePolicyControl 3.0.16
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.IOPlatformPluginFamily 5.1.0d17
    com.apple.driver.AppleGraphicsControl 3.0.16
    com.apple.driver.AppleBacklightExpert 1.0.3
    com.apple.iokit.IONDRVSupport 2.3.2
    com.apple.kext.ATI6000Controller 7.1.8
    com.apple.kext.ATISupport 7.1.8
    com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
    com.apple.iokit.IOGraphicsFamily 2.3.2
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
    com.apple.iokit.IOBluetoothFamily 4.0.5f11
    com.apple.driver.AppleUSBMultitouch 227.1
    com.apple.iokit.IOUSBHIDDriver 4.4.5
    com.apple.driver.AppleUSBMergeNub 4.5.3
    com.apple.driver.AppleUSBComposite 4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.7
    com.apple.iokit.IOCDStorageFamily 1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
    com.apple.driver.AppleThunderboltNHI 1.5.5
    com.apple.iokit.IOThunderboltFamily 2.0.0
    com.apple.iokit.IOUSBUserClient 4.5.8
    com.apple.iokit.IOFireWireFamily 4.4.5
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IOUSBFamily 4.5.8
    com.apple.driver.AppleEFIRuntime 1.5.0
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.5
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 331.6
    com.apple.iokit.IOStorageFamily 1.7.1
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.6.8
    com.apple.iokit.IOACPIFamily 1.4
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f3
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
    Serial ATA Device: MAT**bleep**ADVD-R UJ-898
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    :1008832

  • Userblablahblah wrote:
    Hi, I've been having problems lately and wasn't able to diagnose why on earth my computer was running so darn slow until my mac told me that a kernel panic caused the system to need a restart. I would love to show you more information, but my computer (where I have the report information) is working through another kernel panic and is most definitely frozen. Is this a known issue? Is there a fix? Should I just remove the software from my machine?

    Thank you for any help.

    This is not common, but there is a thread on here reporting a few people getting repeated kernel panics using 8.0.5 on Mountain Lion.  Your first step should probably be to (at least temporarily) disable on-access scanning.

    Do you happen to know if the panics correspond with anything else you are doing, such as a Time Machine backup or running a VMWare session?

    :1008844
  • I'm having the same issue. Kernal Panics - 6 in the last day. Lion (10.7.4). Sophos all updates. Spotlight is doing a full reindex. That's the only thing out of the ordinary. I have uninstalled due to the constant Gray Screen of Death GSOD crashes.

    :1009388
  • Forgive my ignorance, but how can you tell what app is causing the kernel panic?

    My machine just started doing it yesteray and I've had nearly a dozen crashes.  It's driving me nuts.

    :1010116
  • If you read the crash log in Console.app after starting your computer back up, it indicates what process was running when the kernel panicked.  There are a number of sample logs available on this forum to compare yours to.

    :1010234