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On-access scanner won't start

fizzicist

I run a backup that restarts my Mac once every 24 hours. Last night when the Mac restarted I noticed a screen prompt stating that Sophos AV for Mac wasn't running. I opened Sophos AV preferences, entered my authentication password, and clicked the Start Scanning button. The button grays out with the word "Starting..." on it, but on-access scanning never starts.

Eventually the padlock in the lower left corner of the Preferences window locks itself to prevent further changes, but the on-access scanning button remains grayed out, showing the word "Starting...". If I quit Sophos AV, re-launch the app, and then open preferences again, the on-access scanner is back to "off", and the Start Scanning button is active again. Clicking it just repeats the previous action, wherein the button goes gray and says "Starting..." endlessly.

I am running Sophos AV for Mac v9.2.2 on a Mac Pro Quad-Core 2.8 GHz (Mid-2010) with OS X 10.8.5.

:1020342


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    Hi serranonymous:

    Thanks for your reply. I've attached a file entitled Sophos AV Log,2015-03-10.txt, which contains the entries from the Sophos Anti-Virus.log file going back to March 8, when the on-access scanner was still working.

    I also took a screen shot of the error message that Sophos AV displayed after a restart following my installation of the recent OS X 10.8.5 security update:

    Sophos AV error.png

    On-access scanning is still not responding to manual start commands, and clearly it's not auto-starting when I reboot my computer.

    By the way, I checked the scan logs, but there's nothing unusual there. I haven't run a scan recently, so I didn't expect to find anything there.

    Thanks!

    :1020348
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  • 0

    Hi serranonymous:

    Thanks for your reply. I've attached a file entitled Sophos AV Log,2015-03-10.txt, which contains the entries from the Sophos Anti-Virus.log file going back to March 8, when the on-access scanner was still working.

    I also took a screen shot of the error message that Sophos AV displayed after a restart following my installation of the recent OS X 10.8.5 security update:

    Sophos AV error.png

    On-access scanning is still not responding to manual start commands, and clearly it's not auto-starting when I reboot my computer.

    By the way, I checked the scan logs, but there's nothing unusual there. I haven't run a scan recently, so I didn't expect to find anything there.

    Thanks!

    :1020348
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