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Update routine failing

ChrisBunce

Every few days the update routine kicks in but doesn't complete. The icon shows download in progress and while this is happening on-access scanning is disabled. You cannot stop the update process using Activity Monitor and if you try and restart the Mac is freezes and you ate obliged to press the power button to give it a hard boot.

I am running Mointain Lion and have installed the Version that came in the savosx_80_he.10.8+.dmg package which the wrbsite states as being the correct versino for ML. Any ideas?

Thanks.

:1010776


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    Dear Sir,

    Please see below which shows an update starting at 15:42.57 on 12 November but did not complete.

    com.sophos.autoupdate: Updating catalogue information at 15:42:32 12 November 2012
    com.sophos.autoupdate: Catalogue updated at 15:42:34 12 November 2012
    com.sophos.autoupdate: Download started at 15:42:34 12 November 2012
    com.sophos.autoupdate: Download completed at 15:42:56 12 November 2012
    com.sophos.autoupdate: Update started at 15:42:57 12 November 2012
    com.sophos.autoupdate: Sophos AutoUpdate
    com.sophos.autoupdate: Version 8.0.8
    com.sophos.autoupdate: Copyright (c) 1989, 2004, Sophos Group, www.sophos.com
    com.sophos.autoupdate:
    com.sophos.autoupdate: Info: Checked primary server at 07:41 on 13 November 2012
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.intercheck: Sophos Anti-Virus
    com.sophos.intercheck: Version 4.83, 05 November 2012
    com.sophos.intercheck: Includes detection for 4204477 viruses, trojans and worms
    com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com

    07:41 on the 13th is when I restarted my iMac. Hope this helps.

    Regards.

    Chris

    :1010828
Reply
  • 0

    Dear Sir,

    Please see below which shows an update starting at 15:42.57 on 12 November but did not complete.

    com.sophos.autoupdate: Updating catalogue information at 15:42:32 12 November 2012
    com.sophos.autoupdate: Catalogue updated at 15:42:34 12 November 2012
    com.sophos.autoupdate: Download started at 15:42:34 12 November 2012
    com.sophos.autoupdate: Download completed at 15:42:56 12 November 2012
    com.sophos.autoupdate: Update started at 15:42:57 12 November 2012
    com.sophos.autoupdate: Sophos AutoUpdate
    com.sophos.autoupdate: Version 8.0.8
    com.sophos.autoupdate: Copyright (c) 1989, 2004, Sophos Group, www.sophos.com
    com.sophos.autoupdate:
    com.sophos.autoupdate: Info: Checked primary server at 07:41 on 13 November 2012
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.intercheck: Sophos Anti-Virus
    com.sophos.intercheck: Version 4.83, 05 November 2012
    com.sophos.intercheck: Includes detection for 4204477 viruses, trojans and worms
    com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com

    07:41 on the 13th is when I restarted my iMac. Hope this helps.

    Regards.

    Chris

    :1010828
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