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How can I remove Troj/Iframe-HJ?

jk10003

I installed Sophos Anti-Virus 8.0.6C for Mac today.  It almost immediately found Troj/Iframe-HJ.  However, when I go to the Quarantine Manager, put in my admin password, and press Clean Up Threat, it says "Cleaning up threats..." but the task never finishes.  Is there another way, or another version, I should be using?  And can anyone tell me anything else about this threat?The Sophos website, http://www.sophos.com/en-us/threat-center/threat-analyses/viruses-and-spyware/Troj~Iframe-HJ/detailed-analysis.aspx  is kind of obscure.

Thanks.

JK

:1008452


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  • 0

    Hello jk10003,

    so you have still new detections and they occur when no scan is running? Then likely it's your browser downloading the item (directly or indirectly) from the page you visit. Thus you can't really remove the threat other than by stop visiting the offending site. Make a note of what you are doing at the time and which applications are open when the alert pops up.

    If a scan does find the item (ideally you should run it with no other applications open) this scan's log should have the path details (also the summary will tell you how many threats have been detected).

    Christian 

    :1008720
Reply
  • 0

    Hello jk10003,

    so you have still new detections and they occur when no scan is running? Then likely it's your browser downloading the item (directly or indirectly) from the page you visit. Thus you can't really remove the threat other than by stop visiting the offending site. Make a note of what you are doing at the time and which applications are open when the alert pops up.

    If a scan does find the item (ideally you should run it with no other applications open) this scan's log should have the path details (also the summary will tell you how many threats have been detected).

    Christian 

    :1008720
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