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How can I remove Troj/Iframe-HJ?

jk10003

I installed Sophos Anti-Virus 8.0.6C for Mac today.  It almost immediately found Troj/Iframe-HJ.  However, when I go to the Quarantine Manager, put in my admin password, and press Clean Up Threat, it says "Cleaning up threats..." but the task never finishes.  Is there another way, or another version, I should be using?  And can anyone tell me anything else about this threat?The Sophos website, http://www.sophos.com/en-us/threat-center/threat-analyses/viruses-and-spyware/Troj~Iframe-HJ/detailed-analysis.aspx  is kind of obscure.

Thanks.

JK

:1008452


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    Hello JK,

    I'm just an occasional user (and not even on Lion) not a Mac expert - and as I never had any problems not good at troubleshooting. Searching for quarantine blank turns up a very few threads and only some applicable but it suggests that your problem is not related to 8.0.6C or Lion. They might give you some idea about the issue though. You could check the scan log if a path is recorded there (but it might as well be missing from the log). Has the item been detected by the initial scan or on-access (if it was the scan you'll see it in the scan's log)?

    As for the full scan taking very long - by default Scan inside archives and compressed files is checked. While it is a good idea to "deep scan" (initially and from time to time) naturally it can take quite long depending on your Mac's contents (and even use up your free space). So you could give it a try without the option checked.

    Christian

    :1008458
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  • 0

    Hello JK,

    I'm just an occasional user (and not even on Lion) not a Mac expert - and as I never had any problems not good at troubleshooting. Searching for quarantine blank turns up a very few threads and only some applicable but it suggests that your problem is not related to 8.0.6C or Lion. They might give you some idea about the issue though. You could check the scan log if a path is recorded there (but it might as well be missing from the log). Has the item been detected by the initial scan or on-access (if it was the scan you'll see it in the scan's log)?

    As for the full scan taking very long - by default Scan inside archives and compressed files is checked. While it is a good idea to "deep scan" (initially and from time to time) naturally it can take quite long depending on your Mac's contents (and even use up your free space). So you could give it a try without the option checked.

    Christian

    :1008458
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