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How can I remove Troj/Iframe-HJ?

jk10003

I installed Sophos Anti-Virus 8.0.6C for Mac today.  It almost immediately found Troj/Iframe-HJ.  However, when I go to the Quarantine Manager, put in my admin password, and press Clean Up Threat, it says "Cleaning up threats..." but the task never finishes.  Is there another way, or another version, I should be using?  And can anyone tell me anything else about this threat?The Sophos website, http://www.sophos.com/en-us/threat-center/threat-analyses/viruses-and-spyware/Troj~Iframe-HJ/detailed-analysis.aspx  is kind of obscure.

Thanks.

JK

:1008452


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    Christian,

    Thanks very much.  Once I started the clean-up process, it never completed, and required a Force Quit to close.  I did that several times, even with a re-boot, but Quarantine Manager came up the same each time:  Action Available is "Clean up" and Filename is blank.  On supplying the Administrator password, Threat Details, Path and Filename is also blank  (and Action Available is "The threat can be cleaned up.")

    I have tried running a full system scan, but, so far. attempting to scan 3.6 million files, when left to itself, I have wound up with a "can't complete" kind of error message, with no details; maybe the power saving completely powered off, maybe not.  I am running the scan again, though it is very slow.

    Any chance 8.0.6C is unhappy with Lion, rather than Mountain Lion?

    All information is appreciated.  Thanks.

    JK

    :1008456
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  • 0

    Christian,

    Thanks very much.  Once I started the clean-up process, it never completed, and required a Force Quit to close.  I did that several times, even with a re-boot, but Quarantine Manager came up the same each time:  Action Available is "Clean up" and Filename is blank.  On supplying the Administrator password, Threat Details, Path and Filename is also blank  (and Action Available is "The threat can be cleaned up.")

    I have tried running a full system scan, but, so far. attempting to scan 3.6 million files, when left to itself, I have wound up with a "can't complete" kind of error message, with no details; maybe the power saving completely powered off, maybe not.  I am running the scan again, though it is very slow.

    Any chance 8.0.6C is unhappy with Lion, rather than Mountain Lion?

    All information is appreciated.  Thanks.

    JK

    :1008456
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