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How to remove a prior version?

lrep

I removed a business version of antivirus, and tried to download a free home version of sophos for Mac. However I now get the message that there is a older version on my laptop. I cannot find it anywhere, so I cannot remove it. So I am unable to install the home version. What to do?

:1005301


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  • 0

    Hi lrep,

    This topic seems to appear regularly.

    1) Trash /Applications/Sophos Anti-Virus.app if still present.

    2) Trash either of the following folders if still present, it depends on which SAV version was previously installed (SAV 4 or SAV 7).

        /Library/Application Support/Sophos Anti-Virus   or  /Library/Sophos Anti-virus 

    These are the folders in the root of the hard drive, NOT the ones which also may exist in /Users/<your username>/Library/ which can be ignored for this exercise.

    This worked for me when I had a similar problem.

    Hope this helps.

    :1005305
Reply
  • 0

    Hi lrep,

    This topic seems to appear regularly.

    1) Trash /Applications/Sophos Anti-Virus.app if still present.

    2) Trash either of the following folders if still present, it depends on which SAV version was previously installed (SAV 4 or SAV 7).

        /Library/Application Support/Sophos Anti-Virus   or  /Library/Sophos Anti-virus 

    These are the folders in the root of the hard drive, NOT the ones which also may exist in /Users/<your username>/Library/ which can be ignored for this exercise.

    This worked for me when I had a similar problem.

    Hope this helps.

    :1005305
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