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Sophos AV 7.3.8C Crashed MacBook Pro AGAIN!!! Unacceptable Software!!!

NHobbs

Hi,

I really can't believe it!  The 'Auto Update' process within Sophos AV 7.3.8C has completely locked up my MacBook Pro running 10.7.3 and I had to power the thing off!  This software is utterly rubbish, very poor quality.

Again, Sophos Technical Support don't give a **bleep** about their customers, as I have no previous assistance.

:1005397


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    Hi Will,

    Thanks for coming back and understanding.

    I would like to invite you to continue investigating this issue using what I've provided and anything else that you may need from my machine.  Continuing the investigation of the logs will probably assist with the development of version 8.0, it also may help with building the knowledgebase for version 7.0.  I'm afraid that I won't really have the capability to test version 7.0, as I've only got a single Mac with a single install.

    If version 8.0 is due soon and you can proceed with gaining the knowledge (depending on the life cycle for version 7.0), then lets park this case for the time-being.

    As i say, let me know if you need anything further from my OS X install and I'll see about passing this to you.

    Kind regards,

    Neil

    :1005493
Reply
  • 0

    Hi Will,

    Thanks for coming back and understanding.

    I would like to invite you to continue investigating this issue using what I've provided and anything else that you may need from my machine.  Continuing the investigation of the logs will probably assist with the development of version 8.0, it also may help with building the knowledgebase for version 7.0.  I'm afraid that I won't really have the capability to test version 7.0, as I've only got a single Mac with a single install.

    If version 8.0 is due soon and you can proceed with gaining the knowledge (depending on the life cycle for version 7.0), then lets park this case for the time-being.

    As i say, let me know if you need anything further from my OS X install and I'll see about passing this to you.

    Kind regards,

    Neil

    :1005493
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