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Sophos AV 7.3.8C Crashed MacBook Pro AGAIN!!! Unacceptable Software!!!

NHobbs

Hi,

I really can't believe it!  The 'Auto Update' process within Sophos AV 7.3.8C has completely locked up my MacBook Pro running 10.7.3 and I had to power the thing off!  This software is utterly rubbish, very poor quality.

Again, Sophos Technical Support don't give a **bleep** about their customers, as I have no previous assistance.

:1005397


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  • 0

    Hi Will,

    Thanks for having a look at the logs and coming back with this suggestion.  I realise that your doing your best here and I appreciate it ;)

    I'm afraid that I'm not really looking for a step-by-step resolution process for this issue, I'm looking for a full understanding of what the issue or issues are.  From what I have seen from the behaviour of the product over the last month, the installation of the product will impact the stability of my system.  I have uninstalled the product as it causes my machine to be un-usable.  I'm afraid that I don't have a test system to try different things on and risk to the data and purchased music that I have on the hard disk, is a little too high.

    I am more than happy to provide any additional logs that you require in addition to what the diagonstic tool has collected.  I am also very happy to assist in the development of the future versions of the product

    I would be open to installing version 8.0 when the issues are resolved and others are running it.  Or I'll look at the installation of the EndPoint product.

    Let me know if you need anything else.

    Kind regards,

    Neil

    :1005489
Reply
  • 0

    Hi Will,

    Thanks for having a look at the logs and coming back with this suggestion.  I realise that your doing your best here and I appreciate it ;)

    I'm afraid that I'm not really looking for a step-by-step resolution process for this issue, I'm looking for a full understanding of what the issue or issues are.  From what I have seen from the behaviour of the product over the last month, the installation of the product will impact the stability of my system.  I have uninstalled the product as it causes my machine to be un-usable.  I'm afraid that I don't have a test system to try different things on and risk to the data and purchased music that I have on the hard disk, is a little too high.

    I am more than happy to provide any additional logs that you require in addition to what the diagonstic tool has collected.  I am also very happy to assist in the development of the future versions of the product

    I would be open to installing version 8.0 when the issues are resolved and others are running it.  Or I'll look at the installation of the EndPoint product.

    Let me know if you need anything else.

    Kind regards,

    Neil

    :1005489
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