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Sophos AV 7.3.8C Crashed MacBook Pro AGAIN!!! Unacceptable Software!!!

NHobbs

Hi,

I really can't believe it!  The 'Auto Update' process within Sophos AV 7.3.8C has completely locked up my MacBook Pro running 10.7.3 and I had to power the thing off!  This software is utterly rubbish, very poor quality.

Again, Sophos Technical Support don't give a **bleep** about their customers, as I have no previous assistance.

:1005397


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    The 'Auto Update' process has just done it again!  Upon the initial boot and login, it started the update process and then completely froze the MacBook Pro.

    This is the second time this week, it first did on Wednesday evening and its just done it again.  Both times upon initial boot and login.  Luckly, this time the 'Disk Utility' utility didn't need me to boot into the 'Recovery Console' to resolve some corruption on my hard disk, which was required on Wednesday.

    I have run the Diagonstic Utility on my Mac and I have the output, I just don't know how to get this to the Technical Support department.  I did attached it to an e-mail that I sent to Customer Services on Thursday, asking them to forward it.  Has this been received?  If not, can you advise how to get this to you?  I can't find a way to attach a document to a PM.

    I have just dropped Customer Services another e-mail asking for this to be resolved and stressing my dis-satisfaction with both the product and the level of support that I have been receiving over the last few months.  I intend to keep posting in this thread to keep it at the top of the forum, as I expect a resolution to this.

    Kind regards,

    :1005427
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  • 0

    The 'Auto Update' process has just done it again!  Upon the initial boot and login, it started the update process and then completely froze the MacBook Pro.

    This is the second time this week, it first did on Wednesday evening and its just done it again.  Both times upon initial boot and login.  Luckly, this time the 'Disk Utility' utility didn't need me to boot into the 'Recovery Console' to resolve some corruption on my hard disk, which was required on Wednesday.

    I have run the Diagonstic Utility on my Mac and I have the output, I just don't know how to get this to the Technical Support department.  I did attached it to an e-mail that I sent to Customer Services on Thursday, asking them to forward it.  Has this been received?  If not, can you advise how to get this to you?  I can't find a way to attach a document to a PM.

    I have just dropped Customer Services another e-mail asking for this to be resolved and stressing my dis-satisfaction with both the product and the level of support that I have been receiving over the last few months.  I intend to keep posting in this thread to keep it at the top of the forum, as I expect a resolution to this.

    Kind regards,

    :1005427
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