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SOPHOS won't fully scan my Mac

Since Feb 2014, my SOPHOS won't scan all the files on my Mac. It scans about half of them then, although it appears to continue scanning, the items remaining do not count down any further, despite leaving it for hours. I have tried uninstalling and reinstalling to no effect. The panel says that the last scan was 8th Feb 2014. Does anyone have the same problem, or any solution, please?

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0 ruckus over 10 years ago

Step 1:

I'd recommend, if you don't already have it install, upgrading to v9.1...

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

...as that's the last version and has several fixes etc. It's not been releases to home users yet so you'll have to download and install in manually at the moment.

Once you're on v9.1 test the scan again and see if you experience the problem again.

Step 2:

If the issue is still present you should look in Console for the scan log (for the type of scan you are running) and see what is logged. The thread below explains where the logs are...

http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091

Step 3:

Tip: If you are running a 'Scan This Mac' scan you should set up a custom scan and see if that has the same problem.

Scans explained in SAV for Mac: https://www.youtube.com/watch?v=j3SUJFozC2Q
:1018787

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0 ruckus over 10 years ago

Step 1:

I'd recommend, if you don't already have it install, upgrading to v9.1...

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

...as that's the last version and has several fixes etc. It's not been releases to home users yet so you'll have to download and install in manually at the moment.

Once you're on v9.1 test the scan again and see if you experience the problem again.

Step 2:

If the issue is still present you should look in Console for the scan log (for the type of scan you are running) and see what is logged. The thread below explains where the logs are...

http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091

Step 3:

Tip: If you are running a 'Scan This Mac' scan you should set up a custom scan and see if that has the same problem.

Scans explained in SAV for Mac: https://www.youtube.com/watch?v=j3SUJFozC2Q
:1018787

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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SOPHOS won't fully scan my Mac

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