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Sophos Causes MacBook Pro Running 10.7.2 To Freeze During Check for Virus Patterns at Startup

NHobbs

Over the last few days I have been experiencing an issue where my MacBook Pro running 10.7.2 and running Sophos AV 7.6.3C, will completely freeze and require me to physically power off the Mac.  This happens immediately upon logging into my user account when starting up from off.

I can confirm that this happens regardless of where I disable all start-up items (performed by logging in while holding the Shift key) or during normal startup.

Do you other users that experience this?

I'm disappointed with the Sophos AV for Mac product, as I haven't experienced this with any of your 'paid for' enterprise products.

If you would like any logs from my system, I am happy to provide them.

Many thanks in advance.

:1004687


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    Hi Andrew,

    Not a problem.  I will keep an eye on how the application behaves over the next few weeks, as it has been happening when least expected.  If I come across anything within any of the logs, I will upload it here and we'll see where we are.

    Many thanks,

    Kind regards,

    Neil

    :1004747
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  • 0

    Hi Andrew,

    Not a problem.  I will keep an eye on how the application behaves over the next few weeks, as it has been happening when least expected.  If I come across anything within any of the logs, I will upload it here and we'll see where we are.

    Many thanks,

    Kind regards,

    Neil

    :1004747
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