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Sophos Causes MacBook Pro Running 10.7.2 To Freeze During Check for Virus Patterns at Startup

NHobbs

Over the last few days I have been experiencing an issue where my MacBook Pro running 10.7.2 and running Sophos AV 7.6.3C, will completely freeze and require me to physically power off the Mac.  This happens immediately upon logging into my user account when starting up from off.

I can confirm that this happens regardless of where I disable all start-up items (performed by logging in while holding the Shift key) or during normal startup.

Do you other users that experience this?

I'm disappointed with the Sophos AV for Mac product, as I haven't experienced this with any of your 'paid for' enterprise products.

If you would like any logs from my system, I am happy to provide them.

Many thanks in advance.

:1004687


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    Logs would be useful, but I'm not sure which ones I'd need yet... although the timing and update scenario help.

    Did you happen to apply any updates/patches on Saturday/Sunday?  The Safari update, for example?

    A snippet of the system log surrounding the crash would be useful, as would /Library/Logs/Sophos Anti-Virus.log, and any CrashReporter and DiagnosticReports logs you feel might be related.

    :1004695
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  • 0

    Logs would be useful, but I'm not sure which ones I'd need yet... although the timing and update scenario help.

    Did you happen to apply any updates/patches on Saturday/Sunday?  The Safari update, for example?

    A snippet of the system log surrounding the crash would be useful, as would /Library/Logs/Sophos Anti-Virus.log, and any CrashReporter and DiagnosticReports logs you feel might be related.

    :1004695
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