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Sophos Causes MacBook Pro Running 10.7.2 To Freeze During Check for Virus Patterns at Startup

NHobbs

Over the last few days I have been experiencing an issue where my MacBook Pro running 10.7.2 and running Sophos AV 7.6.3C, will completely freeze and require me to physically power off the Mac.  This happens immediately upon logging into my user account when starting up from off.

I can confirm that this happens regardless of where I disable all start-up items (performed by logging in while holding the Shift key) or during normal startup.

Do you other users that experience this?

I'm disappointed with the Sophos AV for Mac product, as I haven't experienced this with any of your 'paid for' enterprise products.

If you would like any logs from my system, I am happy to provide them.

Many thanks in advance.

:1004687


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  • 0
    Thanks for the reply. I use Time Machine and I have excluded the disk and volume that it uses from the 'On-Access' scanner. I did gave the Time Machine drive connected on one occasion, and it was preparing the back up at that time.

    I don't have any encrypted volumes. I do have the 'On-Access' scanning enabled.

    The issue only started on Sunday afternoon and only seems to happen when it tries to connect to your Update server.

    Do you need any logs?
    :1004691
Reply
  • 0
    Thanks for the reply. I use Time Machine and I have excluded the disk and volume that it uses from the 'On-Access' scanner. I did gave the Time Machine drive connected on one occasion, and it was preparing the back up at that time.

    I don't have any encrypted volumes. I do have the 'On-Access' scanning enabled.

    The issue only started on Sunday afternoon and only seems to happen when it tries to connect to your Update server.

    Do you need any logs?
    :1004691
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