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Sophos Causes MacBook Pro Running 10.7.2 To Freeze During Check for Virus Patterns at Startup

NHobbs

Over the last few days I have been experiencing an issue where my MacBook Pro running 10.7.2 and running Sophos AV 7.6.3C, will completely freeze and require me to physically power off the Mac.  This happens immediately upon logging into my user account when starting up from off.

I can confirm that this happens regardless of where I disable all start-up items (performed by logging in while holding the Shift key) or during normal startup.

Do you other users that experience this?

I'm disappointed with the Sophos AV for Mac product, as I haven't experienced this with any of your 'paid for' enterprise products.

If you would like any logs from my system, I am happy to provide them.

Many thanks in advance.

:1004687


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    Do you have the same issues with on-access scanning disabled?  Turning off start-up items shouldn't make a difference to SAV.

    Also, are you using encrypted volumes, and do you have Time Machine enabled?

    We do have a known issue to do with Time Machine backups that affects a few people; the fix is already slated for a release next year.

    I haven't heard of anyone else locking up at boot however, so we may want to examine how your system differs from standard setups to isolate the issue.

    :1004689
Reply
  • 0

    Do you have the same issues with on-access scanning disabled?  Turning off start-up items shouldn't make a difference to SAV.

    Also, are you using encrypted volumes, and do you have Time Machine enabled?

    We do have a known issue to do with Time Machine backups that affects a few people; the fix is already slated for a release next year.

    I haven't heard of anyone else locking up at boot however, so we may want to examine how your system differs from standard setups to isolate the issue.

    :1004689
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