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Site is blocked - security Error #2048 on iMac

Quandary

This started last week with one website that I've been using for several years.  It's a critical website for me because it is www.i711.com - relay for the deaf.

I have the same exact results with both Google Chrome (my main browser) and with Safari. 

iMac 27" desktop.

OS X version 10.9.3.

Processor 3.4 GHz INTEL Core i7

Memory: 8GB 1333 MHz DDR3 

Before contacting www.i711.com, I added that url to the "Allowed Websites" in the "Web Protection" section of preferences. Under the general section of "Web Protection", both options are ON.

I was in a very long live chat with their customer support and the last resort was to uninstall Sophos and see if I could make a relay call.  I did that and my calls went through. I reinstalled the latest version of Sophos and did the 107MB update and now the site is blocked again.

This is the error message from that website:

Call can not continue because a security error has occurred: Error #2048

I attached a screenshot of it, also.

Please help. Thanks!

:1017837


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  • 0

    The tcp trace and logs are not indicative of any issues with the communication; and because the communication is encrypted we can't do much more at the moment than speculate.  However, if I can assume for a moment that the Web Protection feature is working correctly, and that the error message is generated by a security feature of the i711 software (which seems likely), I'm wondering whether the i711 product has some clever trick to that the browser is not connecting directly to the server but is instead routed via the web protection feature?

    :1017995
  • 0

    How would I know or test if the FCC regulated website www.i711.com COMMUNICATION FOR THE DEAF (not some frou frou web shop) is doing anything to override Sophos Web Protection?

    Please give me examples that I can present to the i711 experts so that they can further delve into this matter.

    Before coming to this forum, I had already been in a two hour online chat with  www.i711.com tech support and the tech support manager and let them remotely access my computer. The only thing stopping their site from working is Web Protection within Sophos.

    Thanks for the reply. Awaiting your suggestions. :)

    :1018019
  • 0

    I contacted the relay site's support people, and they confirm that federal regulations forbid them from functioning if the browser is connecting via a proxy.  The current implementation of the Web Protection feature does indeed operate as a proxy, and this is why you will be unable to use their site if you have web protection turned on.

    :1018031
  • 0

    I appreciate your contacting them very much. Of course, I will not be using Web Protection since i711 is my only method of communicating with the old dragons who don't use texting or email.

    So, am I more at risk by leaving the two options off, or by removing Sophos? Under normal conditions, I know the answer, but this is not a normal (lol) situation.

    If I have to choose between the two, you know which one is going.

    :1018033
  • 0

    I changed my mind. I'll just toggle Web Protection off when I have to make Relay calls via that website.

    I'd rather protect my computer, plus they gave me a workaround, which is acceptable. I can use AIM (ugh, but what can ya do?)

    :1018165
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