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Site is blocked - security Error #2048 on iMac

Quandary

This started last week with one website that I've been using for several years.  It's a critical website for me because it is www.i711.com - relay for the deaf.

I have the same exact results with both Google Chrome (my main browser) and with Safari. 

iMac 27" desktop.

OS X version 10.9.3.

Processor 3.4 GHz INTEL Core i7

Memory: 8GB 1333 MHz DDR3 

Before contacting www.i711.com, I added that url to the "Allowed Websites" in the "Web Protection" section of preferences. Under the general section of "Web Protection", both options are ON.

I was in a very long live chat with their customer support and the last resort was to uninstall Sophos and see if I could make a relay call.  I did that and my calls went through. I reinstalled the latest version of Sophos and did the 107MB update and now the site is blocked again.

This is the error message from that website:

Call can not continue because a security error has occurred: Error #2048

I attached a screenshot of it, also.

Please help. Thanks!

:1017837


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    The tcp trace and logs are not indicative of any issues with the communication; and because the communication is encrypted we can't do much more at the moment than speculate.  However, if I can assume for a moment that the Web Protection feature is working correctly, and that the error message is generated by a security feature of the i711 software (which seems likely), I'm wondering whether the i711 product has some clever trick to that the browser is not connecting directly to the server but is instead routed via the web protection feature?

    :1017995
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  • 0

    The tcp trace and logs are not indicative of any issues with the communication; and because the communication is encrypted we can't do much more at the moment than speculate.  However, if I can assume for a moment that the Web Protection feature is working correctly, and that the error message is generated by a security feature of the i711 software (which seems likely), I'm wondering whether the i711 product has some clever trick to that the browser is not connecting directly to the server but is instead routed via the web protection feature?

    :1017995
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