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Site is blocked - security Error #2048 on iMac

Quandary

This started last week with one website that I've been using for several years.  It's a critical website for me because it is www.i711.com - relay for the deaf.

I have the same exact results with both Google Chrome (my main browser) and with Safari. 

iMac 27" desktop.

OS X version 10.9.3.

Processor 3.4 GHz INTEL Core i7

Memory: 8GB 1333 MHz DDR3 

Before contacting www.i711.com, I added that url to the "Allowed Websites" in the "Web Protection" section of preferences. Under the general section of "Web Protection", both options are ON.

I was in a very long live chat with their customer support and the last resort was to uninstall Sophos and see if I could make a relay call.  I did that and my calls went through. I reinstalled the latest version of Sophos and did the 107MB update and now the site is blocked again.

This is the error message from that website:

Call can not continue because a security error has occurred: Error #2048

I attached a screenshot of it, also.

Please help. Thanks!

:1017837


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  • 0
    Quandary wrote:

    Ruckus, how long is the typical wait to hear back from Sophos? I didn't even get an auto reply that they received it.

    In all honest it won't be quick - there are a few problems raised for Web Protection blocking sites.  I'll forward the trace logging to our developers directly.  They will investigate and provide an update to me or directly to this thread.  I'd set your expectations though.  Best case scenario is that the logging provides a clear reason and then they can look to fit in an update to the product in a future release.  Obviously the timeframe depends on the nature and complexity of the problem.  Worst case is that you'll heard back sooner that the logging has not revealed the problem and something else needs testing.

    Therefore I suggest you disable the Web Protection options in Preferences for the time being and run with just on-access scanning and an on-demand scan whenever you choose to.

    Quandary wrote:

    Can you suggest somewhere, that after people upload videos, they should also post the transcript, since they have it anyway?


    I will.  There are currently only a handful of videos on our YouTube channel with Closed Captions (the more popular Mac ones and CryptoLocker) and we'll endeavor to do more.  The videos hosted directly on this forum don't have the ability for CC so we'll have consider in-video callouts and slides to explain the process.  If you need any other videos explaining start a new thread (let's keep this about the site blocking issue) and list them - that will at least guarantee those are done first.

    2014-06-13_17-56-34.png

    :1017929

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0
    Quandary wrote:

    Ruckus, how long is the typical wait to hear back from Sophos? I didn't even get an auto reply that they received it.

    In all honest it won't be quick - there are a few problems raised for Web Protection blocking sites.  I'll forward the trace logging to our developers directly.  They will investigate and provide an update to me or directly to this thread.  I'd set your expectations though.  Best case scenario is that the logging provides a clear reason and then they can look to fit in an update to the product in a future release.  Obviously the timeframe depends on the nature and complexity of the problem.  Worst case is that you'll heard back sooner that the logging has not revealed the problem and something else needs testing.

    Therefore I suggest you disable the Web Protection options in Preferences for the time being and run with just on-access scanning and an on-demand scan whenever you choose to.

    Quandary wrote:

    Can you suggest somewhere, that after people upload videos, they should also post the transcript, since they have it anyway?


    I will.  There are currently only a handful of videos on our YouTube channel with Closed Captions (the more popular Mac ones and CryptoLocker) and we'll endeavor to do more.  The videos hosted directly on this forum don't have the ability for CC so we'll have consider in-video callouts and slides to explain the process.  If you need any other videos explaining start a new thread (let's keep this about the site blocking issue) and list them - that will at least guarantee those are done first.

    2014-06-13_17-56-34.png

    :1017929

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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