Site is blocked - security Error #2048 on iMac

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Quandary wrote:

Here's the problem - I'm watching the video but cannot hear it. I use closed captions which I read. I'm hearing impaired.

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I understand - the audio does explain what needs to be done when the mouse cursor stops moving and I can appreciate that is a problem.

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Quandary wrote:

1.  How do I run terminal as a super user?

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To run any command as superuser enter 'sudo' before the main command (short for 'SUperuser DO')

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Quandary wrote:

3.  What do you mean I have to be registered? I am registered in case you can help remotely.

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I'd normally try and re-create an issue with a website myself to fully understand it.  However in this case the site says you have to be registered and I don't think I can.  From the site:

Some people, who are not qualified users, try to use IP text relay for scams and fraudulent activity. In order to prevent them from using our service, we are now requiring customers to provide us with a date of birth and the last four digits of their Social Security Number. 

Hence you will have to produce the trace logging and forward it to sophossupport@icloud.com when done.

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Quandary wrote:

2. Is there a written transcript of that video? I understood most all of the visual but am missing something or would have been able to complete the output trace.

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There isn't a transcript of the video - I would have one created but after the video was uploaded to the forum it was deleted (doh).  Does the video below help?  The sildes appear for 10 seconds each so you may want to pause the video for the ones with more content.

Let me know if anything is unclear.

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Quandary wrote:

Here's the problem - I'm watching the video but cannot hear it. I use closed captions which I read. I'm hearing impaired.

---

I understand - the audio does explain what needs to be done when the mouse cursor stops moving and I can appreciate that is a problem.

---

Quandary wrote:

1.  How do I run terminal as a super user?

---

To run any command as superuser enter 'sudo' before the main command (short for 'SUperuser DO')

---

Quandary wrote:

3.  What do you mean I have to be registered? I am registered in case you can help remotely.

---

I'd normally try and re-create an issue with a website myself to fully understand it.  However in this case the site says you have to be registered and I don't think I can.  From the site:

Some people, who are not qualified users, try to use IP text relay for scams and fraudulent activity. In order to prevent them from using our service, we are now requiring customers to provide us with a date of birth and the last four digits of their Social Security Number. 

Hence you will have to produce the trace logging and forward it to sophossupport@icloud.com when done.

---

Quandary wrote:

2. Is there a written transcript of that video? I understood most all of the visual but am missing something or would have been able to complete the output trace.

---

There isn't a transcript of the video - I would have one created but after the video was uploaded to the forum it was deleted (doh).  Does the video below help?  The sildes appear for 10 seconds each so you may want to pause the video for the ones with more content.

Let me know if anything is unclear.