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Site is blocked - security Error #2048 on iMac

Quandary

This started last week with one website that I've been using for several years.  It's a critical website for me because it is www.i711.com - relay for the deaf.

I have the same exact results with both Google Chrome (my main browser) and with Safari. 

iMac 27" desktop.

OS X version 10.9.3.

Processor 3.4 GHz INTEL Core i7

Memory: 8GB 1333 MHz DDR3 

Before contacting www.i711.com, I added that url to the "Allowed Websites" in the "Web Protection" section of preferences. Under the general section of "Web Protection", both options are ON.

I was in a very long live chat with their customer support and the last resort was to uninstall Sophos and see if I could make a relay call.  I did that and my calls went through. I reinstalled the latest version of Sophos and did the 107MB update and now the site is blocked again.

This is the error message from that website:

Call can not continue because a security error has occurred: Error #2048

I attached a screenshot of it, also.

Please help. Thanks!

:1017837


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  • 0

    Here's the problem - I'm watching the video but cannot hear it. I use closed captions which I read. I'm hearing impaired.

    I ran the script but do not know how to use terminal as a super user. I logged into Terminal successfully and looked at Terminal prefs and didn't find it. The script ran and completed but didn't put a Sophos_Trace. tgz file on my desktop which wouldn't have helped because I didn't get the chance to recreate the problem and copy and paste it. (lol)

    So:

    1.  How do I run terminal as a super user?

    2. Is there a written transcript of that video? I understood most all of the visual but am missing something or would have been able to complete the output trace.

    3.  What do you mean I have to be registered? I am registered in case you can help remotely.

    Thanks!

    :1017881
Reply
  • 0

    Here's the problem - I'm watching the video but cannot hear it. I use closed captions which I read. I'm hearing impaired.

    I ran the script but do not know how to use terminal as a super user. I logged into Terminal successfully and looked at Terminal prefs and didn't find it. The script ran and completed but didn't put a Sophos_Trace. tgz file on my desktop which wouldn't have helped because I didn't get the chance to recreate the problem and copy and paste it. (lol)

    So:

    1.  How do I run terminal as a super user?

    2. Is there a written transcript of that video? I understood most all of the visual but am missing something or would have been able to complete the output trace.

    3.  What do you mean I have to be registered? I am registered in case you can help remotely.

    Thanks!

    :1017881
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