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Can't update Mac Home AV or reinstall

LKJeffries

I have had Sophos Mac Home AV installed for a long time but have recently moved to a new Macbook Pro and now it won't update. I have even tried reinstalling, no luck. I even used uninstall then reinstall but it did not work. I'm concerned because one of my other computers had a virus found by Sophos so I'm concerned that I do too.

Help please.

Leslie

:1005883


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    I recently installed the latest version of Sophos for Mac Home for a MacBook Pro Mid2012 with Lion 10.7.3, 8GB of memory and a 29.Ghz Intel Core i7 Processor  The version of Sophos is 8.0.4C.  It will not update, when I do attempt to update, I get the error "Could not contact primary server" with the date and time the error occurred.  I've restarted, uninstalled\reinstalled and still can't update.  What is the issue here?

    :1007921
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  • 0

    I recently installed the latest version of Sophos for Mac Home for a MacBook Pro Mid2012 with Lion 10.7.3, 8GB of memory and a 29.Ghz Intel Core i7 Processor  The version of Sophos is 8.0.4C.  It will not update, when I do attempt to update, I get the error "Could not contact primary server" with the date and time the error occurred.  I've restarted, uninstalled\reinstalled and still can't update.  What is the issue here?

    :1007921
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