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Can't update Mac Home AV or reinstall

LKJeffries

I have had Sophos Mac Home AV installed for a long time but have recently moved to a new Macbook Pro and now it won't update. I have even tried reinstalling, no luck. I even used uninstall then reinstall but it did not work. I'm concerned because one of my other computers had a virus found by Sophos so I'm concerned that I do too.

Help please.

Leslie

:1005883


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  • 0

    Thanks for providing the error.  Did you attempt to migrate an existing SAV to the new Mac, or did you attempt to download the 8.0.1 DMG file from the website and run the installer that way?

    The installer may be getting confused because of your network connection.  Are you connecting via wireless connection, or are you physically plugged into your network?  Are there other network connections also open (such as plugged in, but with WiFi enabled as well)?

    :1006027
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  • 0

    Thanks for providing the error.  Did you attempt to migrate an existing SAV to the new Mac, or did you attempt to download the 8.0.1 DMG file from the website and run the installer that way?

    The installer may be getting confused because of your network connection.  Are you connecting via wireless connection, or are you physically plugged into your network?  Are there other network connections also open (such as plugged in, but with WiFi enabled as well)?

    :1006027
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