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Can't update Mac Home AV or reinstall

LKJeffries

I have had Sophos Mac Home AV installed for a long time but have recently moved to a new Macbook Pro and now it won't update. I have even tried reinstalling, no luck. I even used uninstall then reinstall but it did not work. I'm concerned because one of my other computers had a virus found by Sophos so I'm concerned that I do too.

Help please.

Leslie

:1005883


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  • 0
    Caegan wrote:

    I am having same problem, though haven't switched computers.  I've have Sophos A-V installed for a long time (?2 1/2 years ... since I bought this MacBook Pro).

    It stopped letting me update long ago, so has just been sitting on computer, unused.  Today I had a phishing email so decided it was time to get serious.

    I have a shield icon, so I clicked it and selected update.  It was supposedly downloading the update and at the end, abruptly stopped with message

    "can't access service center".  Then I ran the quarantine mgr .... and darned if doing the Sophos update didn't download a nasty, which I did 'Clean Up' for!

    I decided to 'uninstall' by closing the application, then opening finder/applications, selecting Sophos, right-clicking and selecting 'Move to Trash'.

    When I then tried to 'Empty Trash' ....I got message that a program was running and couldn't be trashed .

    Thinking Sophos was gone, though, I went to website to download a fresh version.  When I attempted to install it, I got a message saying an

    older version was running that was incompatible so new one can't be installed.

    I've run searches on my machine and find only the new download.  Yet I do still have a Sophos Shield in my upper tray, muted, and with a big X on it.

    Hope the details help.

    Thanks in advance,

    Caegan

    Which version of Sophos did you used to have installed?  The Enterprise version or the Home Edition?  There is a thread (or five) on here instructing how to remove each (the instructions are different, but involve running the uninstaller).  As Sophos installs components at the System level, trashing the main app will not fully uninstall it.

    :1006025
Reply
  • 0
    Caegan wrote:

    I am having same problem, though haven't switched computers.  I've have Sophos A-V installed for a long time (?2 1/2 years ... since I bought this MacBook Pro).

    It stopped letting me update long ago, so has just been sitting on computer, unused.  Today I had a phishing email so decided it was time to get serious.

    I have a shield icon, so I clicked it and selected update.  It was supposedly downloading the update and at the end, abruptly stopped with message

    "can't access service center".  Then I ran the quarantine mgr .... and darned if doing the Sophos update didn't download a nasty, which I did 'Clean Up' for!

    I decided to 'uninstall' by closing the application, then opening finder/applications, selecting Sophos, right-clicking and selecting 'Move to Trash'.

    When I then tried to 'Empty Trash' ....I got message that a program was running and couldn't be trashed .

    Thinking Sophos was gone, though, I went to website to download a fresh version.  When I attempted to install it, I got a message saying an

    older version was running that was incompatible so new one can't be installed.

    I've run searches on my machine and find only the new download.  Yet I do still have a Sophos Shield in my upper tray, muted, and with a big X on it.

    Hope the details help.

    Thanks in advance,

    Caegan

    Which version of Sophos did you used to have installed?  The Enterprise version or the Home Edition?  There is a thread (or five) on here instructing how to remove each (the instructions are different, but involve running the uninstaller).  As Sophos installs components at the System level, trashing the main app will not fully uninstall it.

    :1006025
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