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Can't update Mac Home AV or reinstall

LKJeffries

I have had Sophos Mac Home AV installed for a long time but have recently moved to a new Macbook Pro and now it won't update. I have even tried reinstalling, no luck. I even used uninstall then reinstall but it did not work. I'm concerned because one of my other computers had a virus found by Sophos so I'm concerned that I do too.

Help please.

Leslie

:1005883


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  • 0

    Although I received an error when installing, it appears Sophos is installed in my Applications folder. However, the shield does not show up in the menu bar even when I run it and select Show Status in the Menu bar from the menu. It is currently running a full scan. Any idea why it won't show up in the menu bar and why when I run the installer it tells me there is an error, contact the software company. (I didn't write the message down but it was generic in nature.)

    :1005927
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  • 0

    Although I received an error when installing, it appears Sophos is installed in my Applications folder. However, the shield does not show up in the menu bar even when I run it and select Show Status in the Menu bar from the menu. It is currently running a full scan. Any idea why it won't show up in the menu bar and why when I run the installer it tells me there is an error, contact the software company. (I didn't write the message down but it was generic in nature.)

    :1005927
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