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Can't update Mac Home AV or reinstall

LKJeffries

I have had Sophos Mac Home AV installed for a long time but have recently moved to a new Macbook Pro and now it won't update. I have even tried reinstalling, no luck. I even used uninstall then reinstall but it did not work. I'm concerned because one of my other computers had a virus found by Sophos so I'm concerned that I do too.

Help please.

Leslie

:1005883


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  • 0

    I am having same problem, though haven't switched computers.  I've have Sophos A-V installed for a long time (?2 1/2 years ... since I bought this MacBook Pro).

    It stopped letting me update long ago, so has just been sitting on computer, unused.  Today I had a phishing email so decided it was time to get serious.

    I have a shield icon, so I clicked it and selected update.  It was supposedly downloading the update and at the end, abruptly stopped with message

    "can't access service center".  Then I ran the quarantine mgr .... and darned if doing the Sophos update didn't download a nasty, which I did 'Clean Up' for!

    I decided to 'uninstall' by closing the application, then opening finder/applications, selecting Sophos, right-clicking and selecting 'Move to Trash'.

    When I then tried to 'Empty Trash' ....I got message that a program was running and couldn't be trashed .

    Thinking Sophos was gone, though, I went to website to download a fresh version.  When I attempted to install it, I got a message saying an

    older version was running that was incompatible so new one can't be installed.

    I've run searches on my machine and find only the new download.  Yet I do still have a Sophos Shield in my upper tray, muted, and with a big X on it.

    Hope the details help.

    Thanks in advance,

    Caegan

    :1005903
Reply
  • 0

    I am having same problem, though haven't switched computers.  I've have Sophos A-V installed for a long time (?2 1/2 years ... since I bought this MacBook Pro).

    It stopped letting me update long ago, so has just been sitting on computer, unused.  Today I had a phishing email so decided it was time to get serious.

    I have a shield icon, so I clicked it and selected update.  It was supposedly downloading the update and at the end, abruptly stopped with message

    "can't access service center".  Then I ran the quarantine mgr .... and darned if doing the Sophos update didn't download a nasty, which I did 'Clean Up' for!

    I decided to 'uninstall' by closing the application, then opening finder/applications, selecting Sophos, right-clicking and selecting 'Move to Trash'.

    When I then tried to 'Empty Trash' ....I got message that a program was running and couldn't be trashed .

    Thinking Sophos was gone, though, I went to website to download a fresh version.  When I attempted to install it, I got a message saying an

    older version was running that was incompatible so new one can't be installed.

    I've run searches on my machine and find only the new download.  Yet I do still have a Sophos Shield in my upper tray, muted, and with a big X on it.

    Hope the details help.

    Thanks in advance,

    Caegan

    :1005903
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