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Quarantine Manager Hangs During Cleanup

Have installed (and reinstalled) Sophos Ant-Virus.  Shortly after installation it pops up a "Threat detected" window.  The virus/malware is called Troj/JSRedir-BW.  Open Quarantine Manager, click on the lock so I can make a change, and then I tell it to clean up threat.   I put in appropriate system password and it starts to do its thing -- only to freeze for hours at the "Cleaning Up Threats" window with the blue barber-pole running endlessly.    I've tried this three times -- force restarting after a couple hours each time.   Even uninstalled and reinstalled Sophos.  No luck.    Also, when I start a Scan on the whole computer, it gets thru about 340,000 of 1.3M files and then just dies.  An uninformative error message (something like "Sophos could not run local scan") comes up and that's it, no further info.    While I'm thrilled it's free, and really like the interface, I'm a little underwhelmed by the performance here...

:1004319


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  • It's likely having issues because that particular threat shows up in cached web files... so between the time when the file entered Quarantine and when it actually attempts to remove the file, the file has already been deleted by the OS.

    This looks like a bug to me.  To fix on your side, you can just delete the file from quarantine, and if it doesn't come back, the problem file's gone.

    :1006219
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  • It's likely having issues because that particular threat shows up in cached web files... so between the time when the file entered Quarantine and when it actually attempts to remove the file, the file has already been deleted by the OS.

    This looks like a bug to me.  To fix on your side, you can just delete the file from quarantine, and if it doesn't come back, the problem file's gone.

    :1006219
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