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Issues on OSX. "Sophos Anti-Virus Error" "Sophos Anti-Virus is not running"

Techspertathome

System: OSX 10.7.5 / Sophos 9.0.11 / 3.51.0 / 5.01 / protects against 6958836.

The first indication of a problem occured yesterday. The "Sophos Anti-Virus is not running" message appeared. It occured this morning on boot also.

I started a full scan today. The scan has stalled about halfway through. Items remaining: approx 500,000. The scan screen also has "No threats found" and "Issues detected"

From this morning I'm seeing this line appear in the logs: (btw, New Zealand timezone)

com.sophos.intercheck: Info:ic_worker_start: unable to load on access kext at 16:05 on 23 June 2014

The quarantine manager is empty.

I'd prefer to accurately diagnose the issue and cause before moving on to the obvious uninstall/reinstall scenario ;  ).

Any assistance appriciated. Happy to provide whatever logs and system information are required.

:1018079


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    I ran a scan overnight and it completed. 0 Threats and 15 Issues. The issues were corrupted files. Sometime overnight the message "Sophos Anti-Virus Error" "Sophos Anti-Virus is not running" appeared.

    The scan completed so I'm happy about that. Most of the file corruption I was aware of already. It's all in user data which I have not used for a long time.

    I would still like to find the reason why I'm getting the "Sophos Anti-Virus Error" "Sophos Anti-Virus is not running" message before I move to uninstall/reinstall. 

    :1018107
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  • 0

    I ran a scan overnight and it completed. 0 Threats and 15 Issues. The issues were corrupted files. Sometime overnight the message "Sophos Anti-Virus Error" "Sophos Anti-Virus is not running" appeared.

    The scan completed so I'm happy about that. Most of the file corruption I was aware of already. It's all in user data which I have not used for a long time.

    I would still like to find the reason why I'm getting the "Sophos Anti-Virus Error" "Sophos Anti-Virus is not running" message before I move to uninstall/reinstall. 

    :1018107
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