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Scan just disappears half way through

tiswas

Hi all.

I'm using Sophos anti-virus 8.0.23 on my Mac with OS 10.9.2.  When I try to 'Scan Local Drives' the scan gets about half way and then just stops abruptly, and disappears with no alert at all.  I read somewhere this may be due to having to scan large compressed files, so I set up a customscan to ignore archives and compressed files, but unfortunately the same thing happens.

Anyone have any ideas what could be causing this?  It's very annoying, as it takes several hours to even get as far as it currently gets.  The last time it says it was able to complete a scan was in January (I guess I didn't notice as I assumed they were running in the background as scheduled).


Thanks a lot in advance!

:1017421


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    tiswas wrote:

    Is this process free?

    Depends how much you charge yourself for the task.  :smileywink:

    Yeah, it's free and worth doing as v8.x + Mavericks isn't supported.  You could ping your college's IT helpdesk and mention they need to provide version 9 so Macs running 10.9 are supported.  However that would be very altruistic of you. :smileyhappy:

    If you want v9 Home Edition the process for you would be:

    1. Download the Home Edition from the link in my last post.
    2. Remove the 'free' but not Home Edition of version 8.  You can't use Spotlight to search for 'Remove Sophos' because the non-Home Edition puts the uninstaller in a location outside of Spotlight's scope.  Hence open a Finder window and go to /Library/Sophos Anti-Virus/Remove Sophos Anti-Virus.pkg
    3. Go to the Downloads folder and run the SAV 9 installer.
    4. Let it update.
    5. Done.

    Check out the video playlist for more information on v9.

    http://openforum.sophos.com/t5/Mac-tools-help/Mac-how-to-videos/td-p/12810

    :1017427
Reply
  • 0
    tiswas wrote:

    Is this process free?

    Depends how much you charge yourself for the task.  :smileywink:

    Yeah, it's free and worth doing as v8.x + Mavericks isn't supported.  You could ping your college's IT helpdesk and mention they need to provide version 9 so Macs running 10.9 are supported.  However that would be very altruistic of you. :smileyhappy:

    If you want v9 Home Edition the process for you would be:

    1. Download the Home Edition from the link in my last post.
    2. Remove the 'free' but not Home Edition of version 8.  You can't use Spotlight to search for 'Remove Sophos' because the non-Home Edition puts the uninstaller in a location outside of Spotlight's scope.  Hence open a Finder window and go to /Library/Sophos Anti-Virus/Remove Sophos Anti-Virus.pkg
    3. Go to the Downloads folder and run the SAV 9 installer.
    4. Let it update.
    5. Done.

    Check out the video playlist for more information on v9.

    http://openforum.sophos.com/t5/Mac-tools-help/Mac-how-to-videos/td-p/12810

    :1017427
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