Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cleaning up threat manually

I am trying to clean up the threat OSX/Geonei-A manually following the instructions. The threat will not drag into a clear custom scans pane, nor can I click on the path and filename. Any suggestions please?

:1017193


This thread was automatically locked due to age.
Parents

  • ovdolfor1 wrote:

    I am trying to clean up the threat OSX/Geonei-A manually following the instructions. The threat will not drag into a clear custom scans pane, nor can I click on the path and filename. Any suggestions please?


    While I haven't tried this recently to locate threats, EasyFind (in the App Store) will locate anything by name, even hidden or restricted. Of course, since the threat can have multiple components, unless you know all their names, you won't be able to find all the parts, but Googling on the threat may provide some help for what they are.

    :1017199
Reply

  • ovdolfor1 wrote:

    I am trying to clean up the threat OSX/Geonei-A manually following the instructions. The threat will not drag into a clear custom scans pane, nor can I click on the path and filename. Any suggestions please?


    While I haven't tried this recently to locate threats, EasyFind (in the App Store) will locate anything by name, even hidden or restricted. Of course, since the threat can have multiple components, unless you know all their names, you won't be able to find all the parts, but Googling on the threat may provide some help for what they are.

    :1017199
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?