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How Can I Open the Quarantine Lock to delete virus, when I've forgotten my password?

Newbie Here. Today, Sophos found the first threat in the year I've been using it t scan my MacBook Pro. When I tried to open the lock, I was asked for my password. I have no record of ever setting up a password for the purpose. But, apparently, I must have. How do I retrieve my forgotten password, or persuade the Sophos software to let me choose a different password? 

:1004485


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  • Thank you, Agile!

    Much appreciated.  Now I understand why I didn't recall or make a note of the password originally.

    A day or so after writing for help, I had independently identified the correct password -- though without understanding the process that you describe -- by exhaustively testing every password I'd been using this past year. Finally, I tried the password I'd -- purposely -- only used once before, when setting up my new MacBook Pro several years ago. Bingo. Surpised me (baffled me actually) because I had at that time determined not to use it again for another purpose, as a layer of protective insurance.  Your reply now clarifies the experience.

    Thanks, again.

    JSG

    :1004529
Reply
  • Thank you, Agile!

    Much appreciated.  Now I understand why I didn't recall or make a note of the password originally.

    A day or so after writing for help, I had independently identified the correct password -- though without understanding the process that you describe -- by exhaustively testing every password I'd been using this past year. Finally, I tried the password I'd -- purposely -- only used once before, when setting up my new MacBook Pro several years ago. Bingo. Surpised me (baffled me actually) because I had at that time determined not to use it again for another purpose, as a layer of protective insurance.  Your reply now clarifies the experience.

    Thanks, again.

    JSG

    :1004529
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