Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 20 replies
  • Subscribers 6 subscribers
  • Views 15303 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

On-access scanner no longer running

mulepose

Today, all of a sudden, my free Sophos Antivirus for Mac warned me, that the on-access scanner no longer was running. I tried to restart it from within the Preferences, but get an error message that this could not be done.

Whats wrong and how can this problem be solved? (Tried to uninstall and reinstall but the error persisted)

:1003257


This thread was automatically locked due to age.
Parents
  • 0
    leandrofgj wrote:

    Hi Andrew,

    many thanks for your feedback here.

    I came across the problem of on-access scanning OFF on startup. It only happens if my Mac is not connected to internet, if it is everything works fine.

    Disabling Live Protection solves this problem.

    What is Live Protection really? Should I be concerned having this feature disabled?

    Thanks!

    Leandro

    Live Protection checks back with our Labs database via a DNS request when it discovers suspicious files, and verifies whether or not they are malicious.  This way, you get a response as soon as we've made a decision about a file, instead of having to wait for the next data update (which happens approximately every 4 hours and includes generic detections that aren't file-dependent).

    :1008434
Reply
  • 0
    leandrofgj wrote:

    Hi Andrew,

    many thanks for your feedback here.

    I came across the problem of on-access scanning OFF on startup. It only happens if my Mac is not connected to internet, if it is everything works fine.

    Disabling Live Protection solves this problem.

    What is Live Protection really? Should I be concerned having this feature disabled?

    Thanks!

    Leandro

    Live Protection checks back with our Labs database via a DNS request when it discovers suspicious files, and verifies whether or not they are malicious.  This way, you get a response as soon as we've made a decision about a file, instead of having to wait for the next data update (which happens approximately every 4 hours and includes generic detections that aren't file-dependent).

    :1008434
Children
No Data