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On-access scanner no longer running

mulepose

Today, all of a sudden, my free Sophos Antivirus for Mac warned me, that the on-access scanner no longer was running. I tried to restart it from within the Preferences, but get an error message that this could not be done.

Whats wrong and how can this problem be solved? (Tried to uninstall and reinstall but the error persisted)

:1003257


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  • 0

    i am having the same problem

    - macbookpro - lion 10.7.4

    - new sophos install 8.0.5C

       detection engine 3.33.2

    I will randomly get the 'On-access scanner no longer running' message..

    icon goes grey, and I can't turn the 'on-access scanner' back on.. but I can run a manual update .. which is weird.

    Preferences default has  'ENABLE LIVE PROTECTION' checked .. 

    I do NOT see any setting labled 'Live Lookups' .. is the 'enable live protection' the same thing ?

    .. and intuitively, it seems like I would want to have that on, not off.

    Regardless, unchecking 'enable live protection'  doesn't solve anything.

    I have my wifi network hidden, and set to not auto connect, so when my mac goes to sleep, I am disconnected.

    The last time the sophos reported the 'no longer running' message, was directly upon wakeup, before I logged in to my wi-fi .. and it would not start even after I connected .. it did start after a full reboot.

    sometimes I have to reboot 2 or 3 times to actually get sophos to enable itself again.

    Sophos has caught a couple trojans, so i am really wanting to make sure it is working properly 100% and I don't have to worry about it turning off, or WHY it is turning off.. 

    talk about paranoid.. I am so that, right now.

    reassurance and advice appreciated.

    wendy

    :1008307
Reply
  • 0

    i am having the same problem

    - macbookpro - lion 10.7.4

    - new sophos install 8.0.5C

       detection engine 3.33.2

    I will randomly get the 'On-access scanner no longer running' message..

    icon goes grey, and I can't turn the 'on-access scanner' back on.. but I can run a manual update .. which is weird.

    Preferences default has  'ENABLE LIVE PROTECTION' checked .. 

    I do NOT see any setting labled 'Live Lookups' .. is the 'enable live protection' the same thing ?

    .. and intuitively, it seems like I would want to have that on, not off.

    Regardless, unchecking 'enable live protection'  doesn't solve anything.

    I have my wifi network hidden, and set to not auto connect, so when my mac goes to sleep, I am disconnected.

    The last time the sophos reported the 'no longer running' message, was directly upon wakeup, before I logged in to my wi-fi .. and it would not start even after I connected .. it did start after a full reboot.

    sometimes I have to reboot 2 or 3 times to actually get sophos to enable itself again.

    Sophos has caught a couple trojans, so i am really wanting to make sure it is working properly 100% and I don't have to worry about it turning off, or WHY it is turning off.. 

    talk about paranoid.. I am so that, right now.

    reassurance and advice appreciated.

    wendy

    :1008307
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