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On-access scanner no longer running

Today, all of a sudden, my free Sophos Antivirus for Mac warned me, that the on-access scanner no longer was running. I tried to restart it from within the Preferences, but get an error message that this could not be done.

Whats wrong and how can this problem be solved? (Tried to uninstall and reinstall but the error persisted)

:1003257


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Parents
  • Had similar issue but different sequence of events involved. Received a fake LinkedIn message that appeared to be from one of my network. I clicked to review the message and an advertisement page opened up, telling me that I have been fooled despite all caution (all it takes is 1 sec of letting your guard down!). I flagged the message as spam and deleted it. Shortly after I got a message that Sophos Antivirus is not running. Upon further investigation I got a message that on-access scan is not running.

    First thing I tried was a manual update. Current version is 8.0.5C, Threat detection engine 3.33.2 and Threat date is 4.79, all running on MacBookPro with OSX 10.6.8.

    I tried to change the setting for on-access scan but could not. I checked permissions: System has read/write, admin and everyone has read-only. I added myself with read/write rights and tried again to change settings, but no luck.

    At this stage I am suspecting that a malware may have infected my system. I disconnected my TimeMachine and Ethernet to prevent any spread. I checked on the advanced tab of my firewall if any new app has added itself. There was at the top of the list "screen sharing" separated by a line from the rest of the apps in the list and set to "allow". I could not change its setting to "block" and therefore as a precaution switched my firewall to block all sharing services.

    I have read through this thread, but would like to hear from Sophos or the community manager before I start attempts to re-update or uninstall particularly as the password received with my user name from Sophos is masked and I don't remember it.

    Appreciate any insight or advice you can contribute.

    :1008239
Reply
  • Had similar issue but different sequence of events involved. Received a fake LinkedIn message that appeared to be from one of my network. I clicked to review the message and an advertisement page opened up, telling me that I have been fooled despite all caution (all it takes is 1 sec of letting your guard down!). I flagged the message as spam and deleted it. Shortly after I got a message that Sophos Antivirus is not running. Upon further investigation I got a message that on-access scan is not running.

    First thing I tried was a manual update. Current version is 8.0.5C, Threat detection engine 3.33.2 and Threat date is 4.79, all running on MacBookPro with OSX 10.6.8.

    I tried to change the setting for on-access scan but could not. I checked permissions: System has read/write, admin and everyone has read-only. I added myself with read/write rights and tried again to change settings, but no luck.

    At this stage I am suspecting that a malware may have infected my system. I disconnected my TimeMachine and Ethernet to prevent any spread. I checked on the advanced tab of my firewall if any new app has added itself. There was at the top of the list "screen sharing" separated by a line from the rest of the apps in the list and set to "allow". I could not change its setting to "block" and therefore as a precaution switched my firewall to block all sharing services.

    I have read through this thread, but would like to hear from Sophos or the community manager before I start attempts to re-update or uninstall particularly as the password received with my user name from Sophos is masked and I don't remember it.

    Appreciate any insight or advice you can contribute.

    :1008239
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