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On-access scanner no longer running

mulepose

Today, all of a sudden, my free Sophos Antivirus for Mac warned me, that the on-access scanner no longer was running. I tried to restart it from within the Preferences, but get an error message that this could not be done.

Whats wrong and how can this problem be solved? (Tried to uninstall and reinstall but the error persisted)

:1003257


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  • 0
    Agile wrote:

    That sounds like a version upgrade may have failed... best bet is to run the uninstaller and then re-download from the website and re-install.  Then reboot to make sure everything is happy.

    The good news is that intercheck is noticing that something is wrong and preventing the software from running -- instead of allowing it to be misused by some other process or pretending that everything is still functioning.

    This fails for my set-up.

    Everything was going along swimingly until today, Sophos just announced it was shutting down with no warning, so I removed it, restarted, download the new version directly from the Sophos website. One more restart after the install just to make sure... and Sophos just stopped dead again. I have removed and restarted a total of three times, with no luck at all. I note the troubles started after I manually initiated an update. I am toying around with removing any network access to prevent any updating and see if Sophos keeps running. If it does after this latest go, then I think we have the culprit. 

    Sophos reports - in the logs - I am running updater version 8.0.5, and version 4.79, 02 July 2012 on the AV. 

    :1008197
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  • 0
    Agile wrote:

    That sounds like a version upgrade may have failed... best bet is to run the uninstaller and then re-download from the website and re-install.  Then reboot to make sure everything is happy.

    The good news is that intercheck is noticing that something is wrong and preventing the software from running -- instead of allowing it to be misused by some other process or pretending that everything is still functioning.

    This fails for my set-up.

    Everything was going along swimingly until today, Sophos just announced it was shutting down with no warning, so I removed it, restarted, download the new version directly from the Sophos website. One more restart after the install just to make sure... and Sophos just stopped dead again. I have removed and restarted a total of three times, with no luck at all. I note the troubles started after I manually initiated an update. I am toying around with removing any network access to prevent any updating and see if Sophos keeps running. If it does after this latest go, then I think we have the culprit. 

    Sophos reports - in the logs - I am running updater version 8.0.5, and version 4.79, 02 July 2012 on the AV. 

    :1008197
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