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On-access scanner no longer running

mulepose

Today, all of a sudden, my free Sophos Antivirus for Mac warned me, that the on-access scanner no longer was running. I tried to restart it from within the Preferences, but get an error message that this could not be done.

Whats wrong and how can this problem be solved? (Tried to uninstall and reinstall but the error persisted)

:1003257


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  • 0
    alfredo87 wrote:

    Hi all,

    same problem, tried rebooting,etc. but no luck: it keeps on doing it.

    The log is:

    com.sophos.intercheck: Fatal Error: Unable to configure virus detection engine [0x001458c0]
    com.sophos.intercheck: Sophos Anti-Virus cannot continue

    This is bad news for an antivirus software... makes me feel very unsafe!

    That sounds like a version upgrade may have failed... best bet is to run the uninstaller and then re-download from the website and re-install.  Then reboot to make sure everything is happy.

    The good news is that intercheck is noticing that something is wrong and preventing the software from running -- instead of allowing it to be misused by some other process or pretending that everything is still functioning.

    :1008087
Reply
  • 0
    alfredo87 wrote:

    Hi all,

    same problem, tried rebooting,etc. but no luck: it keeps on doing it.

    The log is:

    com.sophos.intercheck: Fatal Error: Unable to configure virus detection engine [0x001458c0]
    com.sophos.intercheck: Sophos Anti-Virus cannot continue

    This is bad news for an antivirus software... makes me feel very unsafe!

    That sounds like a version upgrade may have failed... best bet is to run the uninstaller and then re-download from the website and re-install.  Then reboot to make sure everything is happy.

    The good news is that intercheck is noticing that something is wrong and preventing the software from running -- instead of allowing it to be misused by some other process or pretending that everything is still functioning.

    :1008087
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