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Failed To Download Update / Could not contact primary server

cminus

This morning, the Sophos icon displayed an X in the center of the shield but wasn't grayed out, and the first entry on the menu was a grayed out "Failed To Download Update".  Choosing "Update Now" causes the Sophos AutoUpdate Status window to open, briefly display the "downloading" bar, then end with "Could not contact primary server" and "Authentication Error" followed by the date and time.  Looking into the console, I see that early this morning there were a number of messages regarding Sophos, almost all of them along the following lines: "3/19/15 7:28:22.685 AM SophosSXLD[137]: [SMESXLInterface.m:437] no DNS addresses found", and similar messages appear to go back to at least March 13.

Is there a problem with the Sophos server, and if so what's the prognosis?  Or is it something with my computer, and if so what should I do?  I'm running Sophos Home Edition 9.2.4 (Threat detection engine 3.58.1, Threat data 5.12) on a Mac running OSX 10.9.5.

:1020416


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    Bob, 

    Bot to dispute what yoyr saying but I don't see how it could be your CDN, unless you ONLY use 1 , that being Limelight Networks. I say that becuse  every single IP resolution belongs to Limelight Networks according to whois and ARIN.
    I looked up all the posted IP's , I assume that might be who you  (SOPHOS) uses as your ISP ???   Regardles that little tidbit should help, I'd say more likely either a Limelight Network problem or your incoming firewall servers..

    Just my $.02  but I have seen this before on client's Linux boxes , even Windows Server 2003, 2008, 2013 occasionally.  (I work for IBM so I get to see a LOT of network issues)

    Cheers,

    Peter

    :1020450
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  • 0

    Bob, 

    Bot to dispute what yoyr saying but I don't see how it could be your CDN, unless you ONLY use 1 , that being Limelight Networks. I say that becuse  every single IP resolution belongs to Limelight Networks according to whois and ARIN.
    I looked up all the posted IP's , I assume that might be who you  (SOPHOS) uses as your ISP ???   Regardles that little tidbit should help, I'd say more likely either a Limelight Network problem or your incoming firewall servers..

    Just my $.02  but I have seen this before on client's Linux boxes , even Windows Server 2003, 2008, 2013 occasionally.  (I work for IBM so I get to see a LOT of network issues)

    Cheers,

    Peter

    :1020450
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