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Failed To Download Update / Could not contact primary server

cminus

This morning, the Sophos icon displayed an X in the center of the shield but wasn't grayed out, and the first entry on the menu was a grayed out "Failed To Download Update".  Choosing "Update Now" causes the Sophos AutoUpdate Status window to open, briefly display the "downloading" bar, then end with "Could not contact primary server" and "Authentication Error" followed by the date and time.  Looking into the console, I see that early this morning there were a number of messages regarding Sophos, almost all of them along the following lines: "3/19/15 7:28:22.685 AM SophosSXLD[137]: [SMESXLInterface.m:437] no DNS addresses found", and similar messages appear to go back to at least March 13.

Is there a problem with the Sophos server, and if so what's the prognosis?  Or is it something with my computer, and if so what should I do?  I'm running Sophos Home Edition 9.2.4 (Threat detection engine 3.58.1, Threat data 5.12) on a Mac running OSX 10.9.5.

:1020416


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  • 0

    "Our data centre team have taken a look at this one, could those affected please advise the IP address returned when pining the below addresses:

    1. dci.sophosupd.com
    2. d1.sophosupd.com
    3. d2.sophosupd.com"

    dci.sophosupd.com ... 208.111.181.253

    d1.sophosupd.com ... 208.111.181.253

    d2.sophosupd.com ... 208.111.181.253

    :1020446
    Jeff
    If you care about animals, you should be vegan.
    If you don’t care about animals, but you value justice, you should still be vegan.
    Learn more from these resources:
    "THE WORLD IS VEGAN IF YOU WANT IT - Go vegan. It's easy. It’s better for your health (animal foods cause physical harm); it’s better for the planet (animal agriculture is an ecological disaster); and, most importantly, it’s the morally right thing to do." — Professor Gary L. Francione http://www.abolitionistapproach.com/
     
     
Reply
  • 0

    "Our data centre team have taken a look at this one, could those affected please advise the IP address returned when pining the below addresses:

    1. dci.sophosupd.com
    2. d1.sophosupd.com
    3. d2.sophosupd.com"

    dci.sophosupd.com ... 208.111.181.253

    d1.sophosupd.com ... 208.111.181.253

    d2.sophosupd.com ... 208.111.181.253

    :1020446
    Jeff
    If you care about animals, you should be vegan.
    If you don’t care about animals, but you value justice, you should still be vegan.
    Learn more from these resources:
    "THE WORLD IS VEGAN IF YOU WANT IT - Go vegan. It's easy. It’s better for your health (animal foods cause physical harm); it’s better for the planet (animal agriculture is an ecological disaster); and, most importantly, it’s the morally right thing to do." — Professor Gary L. Francione http://www.abolitionistapproach.com/
     
     
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