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Failed To Download Update / Could not contact primary server

cminus

This morning, the Sophos icon displayed an X in the center of the shield but wasn't grayed out, and the first entry on the menu was a grayed out "Failed To Download Update".  Choosing "Update Now" causes the Sophos AutoUpdate Status window to open, briefly display the "downloading" bar, then end with "Could not contact primary server" and "Authentication Error" followed by the date and time.  Looking into the console, I see that early this morning there were a number of messages regarding Sophos, almost all of them along the following lines: "3/19/15 7:28:22.685 AM SophosSXLD[137]: [SMESXLInterface.m:437] no DNS addresses found", and similar messages appear to go back to at least March 13.

Is there a problem with the Sophos server, and if so what's the prognosis?  Or is it something with my computer, and if so what should I do?  I'm running Sophos Home Edition 9.2.4 (Threat detection engine 3.58.1, Threat data 5.12) on a Mac running OSX 10.9.5.

:1020416


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  • 0

    Hello, I actually have the same problems, and looking at the trace of the connection ( wireshark ) I see that it complains I don't have access to the file :

    dci.sophosupd.com/osxhe/server.inf

    This is the conneciton details: 

    Request:

    GET /osxhe/server.inf HTTP/1.0
    Host: dci.sophosupd.com
    Connection: keep-alive
    User-Agent: <UA a="Mac" u="FAVOSXv0ISSLA98" v="" />

    Response : 

    HTTP/1.0 403 Forbidden
    Date: Thu, 19 Mar 2015 16:15:37 GMT
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Content-Length: 236
    Connection: keep-alive
    Cache-Control: s-maxage=60, max-age=60

    <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    <html><head>
    <title>403 Forbidden</title>
    </head><>
    <h1>Forbidden</h1>
    <p>You don't have permission to access /dci.sophosupd.com/osxhe/server.inf
    on this server.</p>
    </></html>

    :1020441
Reply
  • 0

    Hello, I actually have the same problems, and looking at the trace of the connection ( wireshark ) I see that it complains I don't have access to the file :

    dci.sophosupd.com/osxhe/server.inf

    This is the conneciton details: 

    Request:

    GET /osxhe/server.inf HTTP/1.0
    Host: dci.sophosupd.com
    Connection: keep-alive
    User-Agent: <UA a="Mac" u="FAVOSXv0ISSLA98" v="" />

    Response : 

    HTTP/1.0 403 Forbidden
    Date: Thu, 19 Mar 2015 16:15:37 GMT
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Content-Length: 236
    Connection: keep-alive
    Cache-Control: s-maxage=60, max-age=60

    <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    <html><head>
    <title>403 Forbidden</title>
    </head><>
    <h1>Forbidden</h1>
    <p>You don't have permission to access /dci.sophosupd.com/osxhe/server.inf
    on this server.</p>
    </></html>

    :1020441
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