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OS hangs on login

gimpster

I recently installed Sophos Anti-Virus for Mac Home Edition on my 2011 MacBook Pro, however I had a major issue with it that forced me to uninstall it. I found that after rebooting, I would sign in and then the OS would hang indefinitely. My computer was unusable because I could not sign in. I was able to repro this condition at least 6 times in a row. I eventually had to boot into Safe Mode to uninstall the software and as soon as I did, I rebooted and the OS was back to normal operation. Are there any known issues with this hardware or any information I can gather to help diagnose the problem?

:1002987


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  • 0

    You've got a few issues in here; I think I see where part of the issue is, and Sophos is more a symptom of the problem rather than the problem itself:

    Jun 24 20:48:21 ryan-macbook com.apple.backupd[244]: Attempting to mount network destination using URL: afp://ryan@GimpDS.local/TimeMachine
    Jun 24 20:48:22 ryan-macbook com.apple.kextd[12]: Can't load /System/Library/Filesystems/AppleShare/asp_tcp.kext - validation problems.

    Jun 24 20:48:22 ryan-macbook com.apple.backupd[244]: NetAuthConnectToServerSync failed with error: 22 for url: afp://ryan@GimpDS.local/TimeMachine

    Jun 24 20:48:44 Ryan-MacBook XProtectUpdater[32]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x104104f60 "This computer’’’’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x1041060c0 "This computer’’’’s Internet connection appears to be offline.")

    Jun 24 20:48:47 Ryan-MacBook WindowServer[95]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 GUIAgent DisplayServerStopped.Sent[176]
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: Session - Error occured:read errno: (9) Bad file descriptor
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager Connection closed
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager Closing DisplayServer
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager DisplayServer close
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager Exiting
    Jun 24 20:48:59 ryan-macbook com.apple.launchctl.Aqua[200]: launchctl: Please convert the following to launchd: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist
    Jun 24 20:48:59 ryan-macbook com.apple.launchd.peruser.501[198] (com.logmein.logmeingui): Unknown key for boolean: UseLMILaunchAgentFixer
    Jun 24 20:48:59 ryan-macbook com.apple.launchd.peruser.501[198] (com.logmein.logmeinguiagent): Unknown key for boolean: UseLMILaunchAgentFixer
    Jun 24 20:48:59 ryan-macbook com.apple.launchd.peruser.501[198] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Jun 24 20:49:00 ryan-macbook com.apple.launchd[1] (com.logmein.logmeinguiagent[176]): Exited with exit code: 1
    Jun 24 20:49:01 ryan-macbook fontd[209]: Database content version mismatch (stored(15) != expected(14))
    Jun 24 20:49:01 ryan-macbook fontd[209]: Failed to open read-only database, regenerating DB

    The issues appear to be:

     asp_tcp.kext fails to load, meaning no AppleShare.

    You have a bunch of services depending on network shares (such as your TIme Machine) which then error out and fail to load.

    Then, you hit the kCGErrorFailure - maybe try suggestions there to fix this problem?

    Then you have multiple LogMeIn errors -- some of those could be due to the network errors previously, but it looks like you've got further issues; I'd suggest re-installing LogMeIn, as well as checking if that's what's conflicting with Sophos (since it does install a kext IIRC).

    Then it looks like you've got an outdated SwitchBoard install:

    com.adobe.SwitchBoard.monitor.plist

    This probably needs a software update from Adobe.

    Then after that, LogMeIn appears to take down a launchd process and a database while attempting to load again; as this is the last thing you see, it appears this also locks up the computer.

    So, it looks like there are a few things you can do to make your computer run better in general, and you might need to take a look at LogMeIn.

    :1003221
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  • 0

    You've got a few issues in here; I think I see where part of the issue is, and Sophos is more a symptom of the problem rather than the problem itself:

    Jun 24 20:48:21 ryan-macbook com.apple.backupd[244]: Attempting to mount network destination using URL: afp://ryan@GimpDS.local/TimeMachine
    Jun 24 20:48:22 ryan-macbook com.apple.kextd[12]: Can't load /System/Library/Filesystems/AppleShare/asp_tcp.kext - validation problems.

    Jun 24 20:48:22 ryan-macbook com.apple.backupd[244]: NetAuthConnectToServerSync failed with error: 22 for url: afp://ryan@GimpDS.local/TimeMachine

    Jun 24 20:48:44 Ryan-MacBook XProtectUpdater[32]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x104104f60 "This computer’’’’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x1041060c0 "This computer’’’’s Internet connection appears to be offline.")

    Jun 24 20:48:47 Ryan-MacBook WindowServer[95]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 GUIAgent DisplayServerStopped.Sent[176]
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: Session - Error occured:read errno: (9) Bad file descriptor
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager Connection closed
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager Closing DisplayServer
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager DisplayServer close
    Jun 24 20:48:59 ryan-macbook com.logmein.logmeinguiagent[176]: WINLOG - 7 SessionManager Exiting
    Jun 24 20:48:59 ryan-macbook com.apple.launchctl.Aqua[200]: launchctl: Please convert the following to launchd: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist
    Jun 24 20:48:59 ryan-macbook com.apple.launchd.peruser.501[198] (com.logmein.logmeingui): Unknown key for boolean: UseLMILaunchAgentFixer
    Jun 24 20:48:59 ryan-macbook com.apple.launchd.peruser.501[198] (com.logmein.logmeinguiagent): Unknown key for boolean: UseLMILaunchAgentFixer
    Jun 24 20:48:59 ryan-macbook com.apple.launchd.peruser.501[198] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Jun 24 20:49:00 ryan-macbook com.apple.launchd[1] (com.logmein.logmeinguiagent[176]): Exited with exit code: 1
    Jun 24 20:49:01 ryan-macbook fontd[209]: Database content version mismatch (stored(15) != expected(14))
    Jun 24 20:49:01 ryan-macbook fontd[209]: Failed to open read-only database, regenerating DB

    The issues appear to be:

     asp_tcp.kext fails to load, meaning no AppleShare.

    You have a bunch of services depending on network shares (such as your TIme Machine) which then error out and fail to load.

    Then, you hit the kCGErrorFailure - maybe try suggestions there to fix this problem?

    Then you have multiple LogMeIn errors -- some of those could be due to the network errors previously, but it looks like you've got further issues; I'd suggest re-installing LogMeIn, as well as checking if that's what's conflicting with Sophos (since it does install a kext IIRC).

    Then it looks like you've got an outdated SwitchBoard install:

    com.adobe.SwitchBoard.monitor.plist

    This probably needs a software update from Adobe.

    Then after that, LogMeIn appears to take down a launchd process and a database while attempting to load again; as this is the last thing you see, it appears this also locks up the computer.

    So, it looks like there are a few things you can do to make your computer run better in general, and you might need to take a look at LogMeIn.

    :1003221
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