Sophos AV for Mac doesn't show icon in my tool bar

It places a black shield icon on the top, in the menu bar. The blue shield in the dock appears when it's doing a scan.

No. it doesn't.  That's the whole point of my query.

jwthomas,

Could you try logging out (Apple Menu → Log Out) and back in again?

Joe

I've already done that.

Can you run 'Sophos Anti-Virus' in your 'Applications' folder? If so, is the 'Show Status in Menu Bar' item in the 'Sophos Anti-Virus' menu selected?

Actually, I've just discovered the "solution" by experiment.  The screen resolution has to be set at 1152 x 720 for the icon to show up in the menu bar.  Why is that?

Glad you solved it!

Mac OS shows as much of the menus as possible, but if some menus / icons don't fit, it has to hide them. (If you were to set your screen to lower resolution, you would see other menu items disappearing). The number of menu items changes from application to application. If your foremost application at the time had a large number of menus (or you have a large number if icons), that might have hidden the Sophos icon.

Joe

I already have mine set higher, and have plenty of room for the icon, but the black one doesn't show in my dock (I assume that's the "tool bar" you're speaking of, right?).  I can get the blue one to say around using the control-click, but not the black one.  I am using MAC OS10.6, if that helps.

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NWner wrote:

I already have mine set higher, and have plenty of room for the icon, but the black one doesn't show in my dock (I assume that's the "tool bar" you're speaking of, right?).  I can get the blue one to say around using the control-click, but not the black one.  I am using MAC OS10.6, if that helps.

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The icon does not show in the dock; it shows in the menu bar.  It should be on the upper right hand side of your screen, next to the WiFi icon, the Date & Time icon, the Volume icon, the Spotlight icon, and likely a number of others.

If there's not enough room in your menu bar, then you can: 

1. add Sophos Anti-Virus to your Login Items

2. check the box to [√] Hide it

3. use the contextual menu for the icon in the Dock:

 — http://www.wuala.com/%23%23Sophos-Mac/2011/01/08/a/001.png/?mode=download