Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to reinstall Mac Home AV free ed

I have used this successfully for a while, but the upgrade to Mavericks and 9.1 seems to have killed it. The auto-update became sporadic and then gave continual authentication errors. It did manage to complete a scan, but the progress window showed otherwise. All a bit flaky.

I decided to remove it with AppZapper and reinstall. The installer runs, but it quits with an "unable to install" message. What is the wisdom on this?

:1015083


This thread was automatically locked due to age.
Parents
  • I downloaded script to desktop, changed suffix to .sh exactly as you helpfully showed.

    Attempted to run the sudo command in Terminal. Entered mu usual login password. It returned a 'Command not found':

    = = = = = = =

    Last login: Thu Dec 19 09:21:04 on ttys000

    You have new mail.

    imac:~ greiggy$ /Users/greiggy/Desktop/remove_v9.sh 

    -bash: /Users/greiggy/Desktop/remove_v9.sh: Permission denied

    imac:~ greiggy$ sudo ./remove_v9.sh

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

    To proceed, enter your password, or type Ctrl-C to abort.

    Password:

    sudo: ./remove_v9.sh: command not found

    imac:~ greiggy$ finney

    -bash: finney: command not found

    imac:~ greiggy$ sudo ./remove_v9.sh

    sudo: ./remove_v9.sh: command not found

    imac:~ greiggy$ 

    I'm not that experienced in the area of sheel commands -- what am I doing wrong?

    :1015149
Reply
  • I downloaded script to desktop, changed suffix to .sh exactly as you helpfully showed.

    Attempted to run the sudo command in Terminal. Entered mu usual login password. It returned a 'Command not found':

    = = = = = = =

    Last login: Thu Dec 19 09:21:04 on ttys000

    You have new mail.

    imac:~ greiggy$ /Users/greiggy/Desktop/remove_v9.sh 

    -bash: /Users/greiggy/Desktop/remove_v9.sh: Permission denied

    imac:~ greiggy$ sudo ./remove_v9.sh

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

    To proceed, enter your password, or type Ctrl-C to abort.

    Password:

    sudo: ./remove_v9.sh: command not found

    imac:~ greiggy$ finney

    -bash: finney: command not found

    imac:~ greiggy$ sudo ./remove_v9.sh

    sudo: ./remove_v9.sh: command not found

    imac:~ greiggy$ 

    I'm not that experienced in the area of sheel commands -- what am I doing wrong?

    :1015149
Children
No Data