Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 20 replies
  • Subscribers 6 subscribers
  • Views 48486 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to reinstall Mac Home AV free ed

greiggy

I have used this successfully for a while, but the upgrade to Mavericks and 9.1 seems to have killed it. The auto-update became sporadic and then gave continual authentication errors. It did manage to complete a scan, but the progress window showed otherwise. All a bit flaky.

I decided to remove it with AppZapper and reinstall. The installer runs, but it quits with an "unable to install" message. What is the wisdom on this?

:1015083


This thread was automatically locked due to age.
Parents
  • 0

    I just tested this and though the Sophos Anti-Virus app icon doesn't display correctly (after reinstalling) it seem to work - see the demo video below.  Did you move any other files?

    Try a reboot and then try to reinstall again.  You you still have the 'Remove Sophos Anti-Virus' app in your Applications folder?  Can you run that?

    Important:  If possible, posting a screenshot of the problem would help for context.

    :1015091
Reply
  • 0

    I just tested this and though the Sophos Anti-Virus app icon doesn't display correctly (after reinstalling) it seem to work - see the demo video below.  Did you move any other files?

    Try a reboot and then try to reinstall again.  You you still have the 'Remove Sophos Anti-Virus' app in your Applications folder?  Can you run that?

    Important:  If possible, posting a screenshot of the problem would help for context.

    :1015091
Children
No Data