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Unable to reinstall Mac Home AV free ed

greiggy

I have used this successfully for a while, but the upgrade to Mavericks and 9.1 seems to have killed it. The auto-update became sporadic and then gave continual authentication errors. It did manage to complete a scan, but the progress window showed otherwise. All a bit flaky.

I decided to remove it with AppZapper and reinstall. The installer runs, but it quits with an "unable to install" message. What is the wisdom on this?

:1015083


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    I used the Sophos removal tool to remove it again and attempted to re-install. I just get a window that says:

    "The installation failed. The software was not installed successfully. Remove the software and re-install."

    What next?

    :1015089
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  • 0

    I used the Sophos removal tool to remove it again and attempted to re-install. I just get a window that says:

    "The installation failed. The software was not installed successfully. Remove the software and re-install."

    What next?

    :1015089
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