Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

clean up failed,

Scanned my Mac which took about 22 hours. Dialog box says one threat found and issues detected.

Opened Quarantine Manager which displayed the threat and a file name with the option to clean up. Clean up failed. Now only options are to Reveal In Finder which shows a long list of code or Clear From List. If I clear from list, does that take the threat away?

Issues detected - what do I do about those?

Thank you.

:1013621


This thread was automatically locked due to age.
Parents
  • OK. Thanks. I'm running a scan right now after I put in the excluded items. Still seems to be taking a long time, but once it's done I'll see if it's ok.

    Under the excluded items check box, there are some choices that ask When a threat is found and the default choice is deny access. Shouldn't clear up threat or delte threat be chosen?

    :1013645
Reply
  • OK. Thanks. I'm running a scan right now after I put in the excluded items. Still seems to be taking a long time, but once it's done I'll see if it's ok.

    Under the excluded items check box, there are some choices that ask When a threat is found and the default choice is deny access. Shouldn't clear up threat or delte threat be chosen?

    :1013645
Children
No Data