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clean up failed,

klalee

Scanned my Mac which took about 22 hours. Dialog box says one threat found and issues detected.

Opened Quarantine Manager which displayed the threat and a file name with the option to clean up. Clean up failed. Now only options are to Reveal In Finder which shows a long list of code or Clear From List. If I clear from list, does that take the threat away?

Issues detected - what do I do about those?

Thank you.

:1013621


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  • 0

    The 'Issues detected' are generally nothing to worry about.  See this post: Sophos Antivirus for Mac shows ‘‘‘‘Issues detected’’’’

    If you clear the item from the list it just clears the quarantine manager - the threat would remain.  It can be useful to do just before a new scan so you know all the items listed have truly been detected and aren't just something left behind from a previous scan.

    It would be good to know the threat name and path/file mentioned so I could advise further.  Next steps really depend on the detection and it's location.  Is it in a Time Machine backup?  Attached to an email message?   Just a file in the Downloads folder?

    Post a screenshot and/or an extract of the log.

    :1013627
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  • 0

    The 'Issues detected' are generally nothing to worry about.  See this post: Sophos Antivirus for Mac shows ‘‘‘‘Issues detected’’’’

    If you clear the item from the list it just clears the quarantine manager - the threat would remain.  It can be useful to do just before a new scan so you know all the items listed have truly been detected and aren't just something left behind from a previous scan.

    It would be good to know the threat name and path/file mentioned so I could advise further.  Next steps really depend on the detection and it's location.  Is it in a Time Machine backup?  Attached to an email message?   Just a file in the Downloads folder?

    Post a screenshot and/or an extract of the log.

    :1013627
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