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Sopho Anti-Virus for Mac stops and crashes during scan when it updates in OSX 10.8

gkolsson

I had the other problems with Sophos Anti-Virus for Mac when I upgraded to 10.8, but those were fixed with the update on Aug. 10, 2012. However, Sophos can not complete a scan if update comes up during the scan. The program crashes during that update.  I have scanned successfully for both local scan and custom scan of my MacBook Pro drive if I turn off the wi-fi to the computer. I don't have to turn the wi-fi off itself, but just to the computer.  Now, sometimes it will update several times during a scan before an update causes the program to crash, but usually it is the first scan. Is Sophos looking into this?  I believe I saw this problem with updates mentioned in some thread, but I can not find it now.  I am using version 8.06C.  I did not have this problem before updating to 10.8, so I am sure this problem is due to an incompatibility of Sophos with Mountain Lion.  Without a fix, I can still set up a scan in the middle of the night, but I have to turn the wi-fi off to my computer before retiring for the night. Thanks for any help.

:1009476


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    Actually, it's not auto-update, its any update. 1. I used the Sophos shield in the OS X menu bar to choose Update Now. 2. While the update was still running, I chose Open preferences. 3. Sophos app launched. Preferences didn't open. (hmmm, a separate bug?) 4. From the Sophos menu I chose preferences 5. I started updating preferences. 6. The requested update completed and Sophos quietly closed before I was done editing the preferences. I also notice that sleeping the computer and/or switching users seems to stop the scan in mid-scan, leaving the scan window open and the progress bar animated and stuck, in this case at 1+ million local hard drive files yet to scan. (Again, likely a separate bug)
    :1012630
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  • 0
    Actually, it's not auto-update, its any update. 1. I used the Sophos shield in the OS X menu bar to choose Update Now. 2. While the update was still running, I chose Open preferences. 3. Sophos app launched. Preferences didn't open. (hmmm, a separate bug?) 4. From the Sophos menu I chose preferences 5. I started updating preferences. 6. The requested update completed and Sophos quietly closed before I was done editing the preferences. I also notice that sleeping the computer and/or switching users seems to stop the scan in mid-scan, leaving the scan window open and the progress bar animated and stuck, in this case at 1+ million local hard drive files yet to scan. (Again, likely a separate bug)
    :1012630
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